CHRISTINE DAVIES
Warminster,PA
Summary
To seek and maintain full-time position that offers professional challenge's utilizing interpersonal skills, excellent time management and problem solving skills. Organized, dependable, and successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
Deli Associate
Giant Food Store
11.2021 - 11.2022
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Listened carefully to customer instructions and prepared orders according to those preferences
- Served 100 customers or more per day.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention
- Opened new inventory and rotated stock by dates to maintain freshness
Manager/Server
IHOP
12.2019 - 10.2021
- Running daily operations
- Build sales reports at end of day
- Deposit of end of day cash
- Counting and setting drawer/register
- Collecting and depositing server banks
- Credit card batching and financial management
- Excel Spreadsheet and documents
- Assist host or hostess by answering phones to take reservations or to go orders, and by greeting, seating, and thanking customers
- Take food and beverage orders from patrons. Prepare hot and cold drinks for patrons
- Write patrons food orders on order slips, memorize orders, enter orders into computers for transmittal to kitchen staff
- Perform food preparation such as preparing salad s, appetizers, and cold dishes, portioning, desserts, and brewing coffee
- Serve food or beverages to patrons.
- Ensure quality customer service
- Prepare checks that itemize and total meal costs and sales taxes
- Collect payments from customers
- Clean tables or counters after guests have finished dining
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales by upselling products to customers
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Led team of servers to consistently meet customer service and sales targets.
- Performed statistical analyses to gather data for operational and forecast team needs
Server
Angelo’s Pizza & Italian Restaurant
05.2018 - 11.2019
- Answer questions about menu items, making recommendations upon request
- Inform customers of daily specials
- Take food and beverage orders from patrons
- Prepare hot and cold drinks for patrons
- Write patrons food orders on order slips, memorize orders, enter orders into computers for transmittal to kitchen staff
- Perform food preparation such as preparing salad s, appetizers, and cold dishes, portioning, desserts, and brewing coffee
- Check with customers to ensure guest are enjoying their meals, take immediate action to correct any mistakes, and ensure quality customer service
- Prepare checks that itemize and total meal costs and sales taxes
- Collect payments from customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Cultivated warm relationships with regular customers
- Bussed and reset tables to keep dining room and work areas clean
- Noted special patron requests and followed up with kitchen to confirm delivery
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Maintained thorough menu knowledge
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Cashier
Carwash USA
10.2017 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Completed inventory counts and ordered merchandise
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
Shop Helper/Machine Operator
Plantinum SED
12.2016 - 04.2018
- Kept work areas clean and organized
- Arrived for work at scheduled time, properly dressed and ready to contribute to team success
- Adhered to quality assurance, performance and compliance standards
- Lubricated and cleaned machines and work tools to maintain optimum performance
- Assisted equipment operators in alignment, movement and adjustment of equipment and materials
- Inventory, Feed pockets on stitching machine
- Stitching
- Fill out job jackets
- Load and unload skids
- Packing
- Gluing
- Folding
- Shrink wrapping
Manager
Frienldy’s Restaurant
11.2012 - 08.2015
- Ensure excellent customer service
- Cash handling
- Operating Register (POS system)
- Ensure food safety and health by following OSHA guidelines
- Guarantee customer satisfaction
- Motivating employees
- Setting and meeting goals with company and employees
- Building daily sales reports
- Communicating verbally with employees
- Written communications via email with corporate company bosses
- Interview and hire applicants
- Assign duties to workers, and schedule shifts
- Train staff members
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures
- Cook in kitchen when necessary to back up kitchen staff during peak hours
- Appropriately handle customers problems and/or complaints
- Problem solving
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Evaluated employees’ strengths and assigned tasks based upon experience and training
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Developed and maintained relationships with customers.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Education
MBA - Business Management
University of Phoenix
Phoenix, AZ2018
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Phoenix, AZ05.2017
Skills
- Managerial Skills
- Written and Verbal Communication
- Computer Skills
- Typing, Filing, Faxing & Scanning
- Email & Phone
- Detail Oriented
- Trouble Shooting & Problem Solving
- Microsoft Office
- Teamwork and Collaboration
- Time Management
- Dependable and Cooperative
- Adaptability and Flexibility Spreadsheet Software
Timeline
Deli Associate
Giant Food Store
11.2021 - 11.2022
Manager/Server
IHOP
12.2019 - 10.2021
Server
Angelo’s Pizza & Italian Restaurant
05.2018 - 11.2019
Cashier
Carwash USA
10.2017 - 08.2018
Shop Helper/Machine Operator
Plantinum SED
12.2016 - 04.2018
Manager
Frienldy’s Restaurant
11.2012 - 08.2015
MBA - Business Management
University of Phoenix
Bachelor of Science - Criminal Justice Administration
University of Phoenix