Victoria Capasso

• Close down department 6 nights per week, which includes tending to customers, cleaning, fully stocking, and prepping everything to ensure that opening goes by smoothly
• Prepare and serve various food items to customers in a fast-paced and hectic work environment
• Maintain inventory and commissary by handling deliveries and invoices
• Delegate tasks to other employees to ensure a smooth close
• Support store operations by adhering to proper food handling procedures and sanitation guidelines at all times
• Develop strong rapport with regular customers, fostering loyalty through personalized service and attention to detail
• Effectively manage time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers
• Restock supplies and prepare additional ingredients during downtime for expected busy periods

Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service

• Resolve any customer or employee's grievances
• Delegate tasks to up to 10 team members to optimize group activity
• Run store during every busy period, nights, weekends, holidays
• Maintain inventory accuracy by counting stock on-hand and reconciling discrepancies
• Training new-hires
• Handle all heavy cash / credit transactions and daily deposits
• Ensure in-store and delivery orders are prepared in a correct, safe and timely manner
• Scheduling

• Quickly, safely and efficiently deliver orders to customers within 5 minutes of estimated delivery time

• Manage up to 7 deliveries at a time

• Prepare and served various food and drink items to customers in a fast-paced environment
• Obtained much more understanding and experience in customer service working as on the military base an essential worker during COVID-19 pandemic
• Utilize POS system to receive and process orders
• Restock supplies and cleaned at opening, closing, and during downtime

• Was asked while still under the age of 18, to transfer to grocery department from front end, due to being recognized by my work ethic and dedication
• Respond promptly to requests for assistance, spills and other customer inquiries
• Clean and maintain store aisles and merchandise displays to provide customers a positive experience
• Rotate grocery items using "first in first out" procedure
• Assist customers in finding items, ringing them up and bagging their items