Maribel Sauceda
New Braunfels
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.
I can be a little shy but I'm a good worker
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deli Associate
Walmart
New Braunfels
09.2024 - 05.2025
- Informed customers of deli specials to increase profits.
- Maintained records of sales transactions using POS system.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Offered samples to promote and upsell specials.
- Cleaned utensils, dishes and glasses for customer use.
- Scrubbed and polished counters to remove debris and food.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Organized storage areas to maximize efficiency while keeping products safe from contamination.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Documented and entered special orders for event catering and party trays.
- Calculated the cost of orders and accepted payment in cash or credit card format.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained work areas to reduce potential for illness or injury.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Maintained safe food handling practices to prevent germ spread.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Directed patrons to restrooms and other amenities within facility.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
Customer Service
McDonald's
New Braunfels
06.2022 - 10.2024
- I went from a regular crew member to a crew trainer to a team lead, all in a span of six months.
- Multitasking was a must in this job
- Developed strategies for improving customer service experience.
- Created detailed reports of customer service interactions.
- I counted the safe money every night, so I have money-handling experience.
- Made reports on any equipment that was down.
- Provided customer service assistance as needed.
- Interviewed, trained and supervised customer service personnel.
- Resolved customer service inquiries promptly and efficiently.
- Managed customer service team of 10 employees.
Server/Waiter
LOS CUCOS MEXICAN CAFE
New Braunfels
06.2017 - 09.2017
- It was my first ever job; I went from waitressing to serving in less than a month.
- Assisted in training new servers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Addressed complaints to kitchen staff and served replacement items.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Responded to ad hoc cleaning duties at end of shift.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Followed health safety guidelines when preparing and serving food products.
- Trained new employees to perform duties.
Education
High school diploma -
New Braunfels High School
New Braunfels, TX02.2022
Skills
- Phone Etiquette
- Multilingual
- Sales
- Live Chat
- Cash Handling
- Upselling
- Customer Service
- Retail Sales
- POS
- Computer Skills
- Serving Experience
- Heavy lifting over 20 pounds
- Multitask
- Engaging Languages
- Food safety
- POS system operation
- Customer service
- Food preparation
- Cash handling
- Effective communication
- Conflict resolution
- Time management
- Customer needs assessment
- Foodservice standards
- Payment transactions
- Food and beverage service
- Table and dining room setup
- Health and safety standards
- Deli equipment operation
- Stocking and replenishment
- Multitasking
Certification
Food Handler Certification
Languages
Spanish, Fluent
Timeline
Deli Associate
Walmart
09.2024 - 05.2025
Customer Service
McDonald's
06.2022 - 10.2024
Server/Waiter
LOS CUCOS MEXICAN CAFE
06.2017 - 09.2017
High school diploma -
New Braunfels High School