Fawaz Oseni
Buford,GA
Summary
Streamlined inventory management processes at Publix, reducing stock discrepancies by 25%, and improved customer service scores at Wendy's by training staff, resulting in a 15% increase in repeat customers, while consistently maintaining high sales performance at Costco during peak seasons.
Overview
6
6
years of professional experience
Work History
Deli Associate
Costco Wholesale
08.2023 - Current
- As a Costco deli associate, my job involves not just preparing and delivering premium deli goods but also providing outstanding customer service
- I slice cheeses and meats, make salads, sandwiches, and other deli items, and I always keep my workspace tidy
- Ensuring that all food safety and sanitation regulations are followed is a top priority for me
- When I'm at the deli counter, I handle transactions and help customers with their orders, often suggesting products that I think they'll enjoy
- I also play a role in making sure our deli department meets its performance and sales targets.
Deli Clerk
Publix
07.2021 - 07.2023
- I work as a deli clerk at Publix, and part of my job is to work with customers to provide excellent customer service
- It also entails upkeep and a positive attitude toward one's work.
Customer Service assistant
Wendys
09.2020 - 06.2021
- To handle product or service issues, clarify the customer's complaint, discover the cause of the problem, then pick and explain the best option to address the problem
- Quickening the process of correction or modification; ensuring that the problem is resolved
- Assist the team by completing tasks that are connected to the team's goals
- Compile reports on client satisfaction in general
- Handle policy adjustments or renewals
- Inform customers about special offers and promotions.
Customer Service assistant
Planet Towing Llc
06.2018 - 07.2020
- Resolve customer complaints via phone, email, mail or social media
- Greet customers warmly and ascertain problem or reason for calling
- Call customers to confirm account information and reach out to them.
Education
Bachelor Of Science in Information Technology -
University Center Lane
Lawrenceville, GA09.2024
Skills
- Customer service
- Communication
- Computer skills
- Leadership
- Transferable skills
- Time management
- Interpersonal skills
- Creativity
- Problem-solving
- Multilingual
- Phone Etiquette
- Microsoft Outlook
- Food Service
- Food Safety
- Food Preparation
- Cooking
Timeline
Deli Associate
Costco Wholesale
08.2023 - Current
Deli Clerk
Publix
07.2021 - 07.2023
Customer Service assistant
Wendys
09.2020 - 06.2021
Customer Service assistant
Planet Towing Llc
06.2018 - 07.2020
Bachelor Of Science in Information Technology -
University Center Lane
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