Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Diaz

Fort Cavazos,TX

Summary

Hello, my name is Christine Diaz, i am from Fort cavazos Texas. I have 5+ years as a medical assistant, 2+ years in child care, and my strongest skill is problem resolution. I would make a good assent to any team as i go above and beyond to get the job done! I look forward to you viewing my resume and the opportunity to go into more detail about it!

Overview

15
15
years of professional experience

Work History

Support Associate

Conduent
Belton, TX
07.2023 - 03.2024
  • Remote
  • Create documentation for each call via digital ticketing system.
  • Provide prompt, accurate, and friendly customer service. Services included responding to inquiries regarding product and account status, eligibility, coverages, and billing clarification.
  • Displayed strong telephone etiquette, effectively handling difficult calls to help customers efficiently and thoroughly. Make sure that I have fully answered or fixed the customers' questions or concerns while getting through contacts quickly.
  • Filter through customer feedback to find repeat issues that could be caused by glitches or could be fixed by improvements, and make sure that feedback is passed along.
  • Assist customers with entry-level IT issues

Child & Youth Program Assistant

Child and Youth Services
Fort Rucker, AL
12.2018 - 12.2020
  • Provided appropriate developmental care and instruction for children and youth ranging from 6 weeks to 18 years in one or more Child & Youth Programs
  • Worked under the direction of the supervisor, who provided guidance on scope of assignments and assistance on more complex, non-routine problems
  • Created lesson plans and maintained a safe classroom environment
  • Developed a cleaning routine throughout the day that kept all of the interactive areas sanitary and safe
  • Monitored children during outdoor activities and interacted with the children to enhance their learning
  • Maintained communication with parents and contacted parents in emergency situations.

Server

Bonefish Grill
Savannah, GA
05.2017 - 06.2018
  • Helped patrons select food and beverages by presenting menu by offering cocktails, suggesting courses, explaining the chef's specialties, identifying appropriate wines, and answering food preparation questions
  • Managed daily restaurant operations pertaining to personnel, work shifts, and opening/closing procedures
  • Utilized POSitouch hospitality software to place orders, take payments, and pass along any pertinent information to fellow staff members
  • Promptly addressed customer service issues and referred customers to management when necessary.

Nursing Assistant

Passages Hospice
Elgin, IL
03.2009 - 07.2012
  • Provided Hospice care which is a type of care and philosophy of care that focuses on the palliation of a chronically ill, terminally ill or seriously ill patient's pain and symptoms, and attending to their emotional and spiritual needs
  • Reliably maintained steady clientele through marketing for the organization
  • Demonstrated thorough knowledge of communication techniques, infection control, safety, body mechanics and age-related differences while providing compassionate care
  • Documented and charted essential medical information and changes in behavior or symptoms
  • Remained current concerning rules, regulations, and guidelines regarding organizational structure
  • Initiated, and sustained professional relationships on a regular basis with staff, management, and patrons alike
  • Organized multiple moral events
  • Educated family members in caring for their terminally ill relative by instructing them on how to go about performing medical-care routine.

Education

Phlebotomy Technician -

MedCerts
Livonia, MI
08.2019

Pharmacy Technician -

Palmetto School of Career Development
Savannah, GA
07.2016

Skills

  • Patient-handling equipment
  • Calm and level-headed under duress
  • Phlebotomy
  • Patient-focused care
  • Patient Flow Management
  • Indirect Patient Care
  • IT support
  • Documentation and recordkeeping
  • Age-Appropriate Activities
  • Team interaction
  • Activity Organization
  • Planning activities
  • Issue Resolution
  • Child Safety

Timeline

Support Associate

Conduent
07.2023 - 03.2024

Child & Youth Program Assistant

Child and Youth Services
12.2018 - 12.2020

Server

Bonefish Grill
05.2017 - 06.2018

Nursing Assistant

Passages Hospice
03.2009 - 07.2012

Phlebotomy Technician -

MedCerts

Pharmacy Technician -

Palmetto School of Career Development

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Christine Diaz