Christine Dickenson Gonzalez
Overview
3
3
years of professional experience
Work History
Trainer
Hiccup’s Wing Gliders
Epic Universe, FL
2024.12 - Current
- Created a role-playing scenario in preparation for handling guest interactions to assist team adjusting from commissioning operation to guest operation.
- Initiated conversation with a guest about height checks and partnered with health services to ensure height check procedures were in place for guests with disabilities
- Add clarifications and changes to procedures in the standard operating procedure to ensure safety of team members.
- Developed positive environment to maintain and boost team morale.
- Communicate feedback to peers and trainees to improve efficiency of operation.
Attendant
Commissioning Project 904
Epic Universe
2024.03 - Current
- Conducted shift meetings while captains were occupied with staffing challenges.
- Supported other lands in need of staffing.
- Aided captains with lockdown/powerdown procedures.
- Collaborated with captains when arranging rotations to flow smoothly for team members.
- Established a strong relationship with tech and creative partners to ensure smooth operation.
- Effectively communicated with contractors through language barriers to maintain a safe working environment.
Attendant
Harry Potter And The Escape From Gringotts
USF
2022.09 - 2024.03
- Built and established positive relationships with guests, team members and supervisors.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency as a control booth operator.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Delivered outstanding guest service by empathizing with difficult guest situations and accommodating accordingly.
Attendant
Jurassic Park River Adventure
IOA
2023.06 - 2023.09
- Utilized strong interpersonal skills to establish rapport with guests, fostering repeat business opportunities.
- Adhered strictly to all safety protocols set forth by Universal.
- Promptly responded to all requests for assistance.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
Education
High School Diploma -
Osceola County School For The Arts
Kissimmee, FL05.2022
Timeline
Trainer
Hiccup’s Wing Gliders
2024.12 - Current
Attendant
Commissioning Project 904
2024.03 - Current
Attendant
Jurassic Park River Adventure
2023.06 - 2023.09
Attendant
Harry Potter And The Escape From Gringotts
2022.09 - 2024.03
High School Diploma -
Osceola County School For The Arts