Kiley Germany
Lawrence,KS
Summary
Compassionate healthcare professional with expertise in venipuncture and patient care. Demonstrated success in collaborating with diverse teams to improve patient experiences. Proactive learner with a strong work ethic and effective communication skills. Committed to supporting organizational goals through dedicated service.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Trainer
Freddy's Frozen Custard & Steakburgers
Rogers, Arkansas
02.2023 - 06.2025
- Conducted training for new team members on customer service techniques and operational procedures.
- Assisted management in evaluating employee performance and delivering constructive feedback.
- Addressed participant issues during training sessions promptly and effectively.
- Maintained current knowledge of industry trends and best practices.
Education
Bachelor of Arts - Human Biology
University of Kansas
Lawrence, KS05-2029
Certificate - Phlebotomy
Phlebotomy Training Specialists
Overland Park, KS12-2025
High School Diploma -
Rogers New Technology High School
Rogers05-2025
Skills
- Venipuncture
- Patient care
- Patient comfort management
- First Aid/CPR Certified
- Computer & Administrative Skills
- Ability to multitask
- Teamwork and collaboration
- Adaptability and flexibility
Certification
BLS, CPR, and AED certification, American Heart Association, 2024
Affiliations
Hospital Volunteering - Rogers AR (2024-2025)
References
References available upon request.
Timeline
Trainer
Freddy's Frozen Custard & Steakburgers
02.2023 - 06.2025
Bachelor of Arts - Human Biology
University of Kansas
Certificate - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Rogers New Technology High School