Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Skills
Languages
Interests
Affiliations
Open To Work

CHRISTINE D. LEAMONS

New Hope,MN

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Administrative ManagerAdministrative CoordinatorBusiness Systems ManagerData Operations ManagerOperations Support Specialist

Work Type

Full Time

Location Preference

HybridOn-SiteRemote
Location: New Hope, USA
Open to relocation: No

Salary Range

$68500/yr - $85000/yr

Important To Me

Work-life balanceCompany CulturePersonal development programs401k match

Summary

Results-oriented professional with strong leadership, administrative, and customer service skills committed to delivering a positive client experience. Key key contributor to organizational success.

Overview

27
27
years of professional experience
1
1
Certificate

Work History

Human Resources Manager

Living Word Christian Center
Brooklyn Park
10.2025 - Current
  • Developed employee training programs to enhance staff competencies and engagement.
  • Facilitated conflict resolution sessions to promote workplace harmony.
  • Implemented onboarding procedures for new hires to ensure smooth transitions.
  • Maintained personnel records in compliance with legal regulations and policies.
  • Supported leadership in strategic planning initiatives aligning HR practices with mission goals.
  • Handled sensitive employee and company information with utmost confidentiality.
  • Identified, screened, and interviewed potential employees to strengthen talent acquisition.
  • Directed HR programs, policies, and processes to improve operational efficiency.

Business Systems Manager

LWCC
Brooklyn Park
03.2015 - Current
  • Delivered technical support to users, resolving hardware and software issues efficiently.
  • Developed and maintained secure network infrastructure for business systems.
  • Created and enforced policies to ensure data security on company servers.
  • Managed enterprise-wide system upgrades through design and testing phases.
  • Monitored system performance to guarantee optimal reliability and uptime.
  • Conducted regular backups of critical business data to mitigate loss risks.
  • Implemented user access control measures to safeguard sensitive information from unauthorized access.

Buyer

LIVING WORD CHRISTIAN CENTER
Brooklyn Park
03.2015 - Current
  • Initiated bid process for services, supplies, and equipment while consulting with users and external experts.
  • Oversaw comprehensive bid analysis, providing recommendations on purchasing decisions based on evaluations.
  • Prepared and processed purchasing forms, including purchase orders for honoraria and independent contractors.
  • Obtained necessary documentation to validate vendors within purchasing database, ensuring compliance.
  • Developed strategic sources of supply while maintaining strong vendor relationships to stay informed on industry trends.

Database Coordinator

TH MGMT., INC.
Charlotte
11.2010 - 03.2015
  • Maintained customized database systems for multiple non-profit associations.
  • Tracked member activities, committee involvement, and dues billing.
  • Managed each association’s email inbox to ensure prompt responses.
  • Processed dues efficiently to support membership operations.
  • Conducted historical tracking for promotion and membership retention initiatives.
  • Assisted in planning and managing various events including conventions and seminars.
  • Oversaw registration desk operations for numerous events, ensuring smooth check-ins.
  • Provided exemplary customer service through telephone and in-person interactions.

Managing Director – Response Center & Christian Guidance

BILLY GRAHAM EVANGELISTIC ASSOCIATION
Charlotte
11.2001 - 03.2010
  • Directed call center staff, switchboard operators, and Christian guidance department to achieve operational excellence.
  • Oversaw daily operations to align with organizational goals and values.
  • Managed recruitment, training, and development initiatives to promote team growth.
  • Monitored response center performance, implementing strategies to exceed call center goals.
  • Collaborated with Christian guidance team to establish standards for quality and timeliness in responses.
  • Developed protocols for efficient mail and email correspondence for ministry assistance seekers.

Response Center Manager

BILLY GRAHAM EVANGELISTIC ASSOCIATION
Charlotte
11.2001 - 03.2010
  • Provided leadership and supervision to a call center of over 20 representatives, three Team Leaders and an Assistant Manager/Trainer
  • Created schedules to best accommodate call volumes by keeping abandon rates low and service levels high

Response Center Trainer

BILLY GRAHAM EVANGELISTIC ASSOCIATION
Charlotte
11.2001 - 03.2010
  • Created training curriculum for new hires and provided on-going refresher training
  • Responsible for responses and training of Webmaster e-mails
  • Assisted with set-up, hiring and training for the call center when it moved from Minneapolis to Charlotte in the fall of 2003

Response Center Representative

BILLY GRAHAM EVANGELISTIC ASSOCIATION
Charlotte
11.2001 - 03.2010
  • Answered inbound phone calls, taking orders for products, magazine subscriptions and providing other helpful information to callers
  • Expert user for the call center on J D Edwards/Donor Direct database
  • Consistently provided top-rate customer service at the same time handling the greatest number of calls in the center

Customer Service Representative

GRAINGER INDUSTRIAL SUPPLY
New Hope
03.1999 - 11.2021
  • Answered inbound phone calls, took product orders and entered customer information into SAP database
  • Provided excellent customer service by handling customers’ inquiries and complaints regarding products and orders in a friendly and professional manner

Education

Associate of Arts -

NORTH HENNEPIN COMMUNITY COLLEGE, Brooklyn Park, MN

Skills

  • Business intelligence and analysis
  • Requirements gathering
  • Interdepartmental coordination
  • Data protection strategies
  • Stakeholder management
  • Customer relationship management
  • Project management support
  • User acceptance testing
  • Organizational development
  • Database management
  • System upgrades

Certification

  • CompTIA A+

Timeline

Human Resources Manager - Living Word Christian Center
10.2025 - Current
Business Systems Manager - LWCC
03.2015 - Current
Buyer - LIVING WORD CHRISTIAN CENTER
03.2015 - Current
Database Coordinator - TH MGMT., INC.
11.2010 - 03.2015
Managing Director – Response Center & Christian Guidance - BILLY GRAHAM EVANGELISTIC ASSOCIATION
11.2001 - 03.2010
Response Center Manager - BILLY GRAHAM EVANGELISTIC ASSOCIATION
11.2001 - 03.2010
Response Center Trainer - BILLY GRAHAM EVANGELISTIC ASSOCIATION
11.2001 - 03.2010
Response Center Representative - BILLY GRAHAM EVANGELISTIC ASSOCIATION
11.2001 - 03.2010
Customer Service Representative - GRAINGER INDUSTRIAL SUPPLY
03.1999 - 11.2021
NORTH HENNEPIN COMMUNITY COLLEGE - Associate of Arts,

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Business Intelligence
  • Business Analysis
  • Requirements Gathering
  • Interdepartmental Team Coordination
  • Data Protection Strategies
  • Stakeholder Relationship Management
  • Customer Relationship Management (CRM)
  • Project Management Support
  • User Acceptance Testing
  • Organizational Development
  • SharePoint Management

Languages

Spanish
Limited
German
Limited

Interests

Hiking, pickleball, kayaking, AI

Affiliations

Volunteer, New Generation - Assisted adults as they prepared for their GED.

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CHRISTINE D. LEAMONS