Christine D. Pierce
Modesto,CA
Summary
Healthcare leader with extensive experience at Kaiser Permanente, specializing in employee supervision and process improvement. Demonstrated success in enhancing patient care standards and fostering team collaboration—expertise in driving operational efficiency, and promoting innovation across diverse healthcare environments.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Interim MCH Director
Kaiser Permanente
Modesto, California
03.2026 - Current
- Led strategic initiatives to enhance patient care delivery across multiple departments.
- Analyzed operational data to identify areas for process optimization and efficiency.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Collaborated with senior leadership to set long-term objectives for the company.
- Identified opportunities for improvement in operational performance metrics.
- Partnered with staff to create professional development plans to support personal and business growth.
- Implemented systems for tracking progress on key initiatives or projects.
- Analyzed customer feedback data to identify trends in customer service issues.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
NICU Nurse Manager
Kaiser Permanente Modesto Medical Center
Modesto
04.2022 - Current
- Responsibilities include the management of NICU personnel, as well as fiscal and material management of the unit.
- Supervise Assistant Nurse Managers for the NICU.
- Implemented evidence-based practices for neonatal care.
- Monitored compliance with health regulations and standards.
- Developed and implemented policies and procedures for NICU staff to ensure quality patient care.
- Conducted regular meetings with staff members to discuss safety protocols and standards of practice.
- Implemented strategies designed to reduce costs while maintaining high-quality patient care standards.
Assistant Nurse Manager
Kaiser Permanente Modesto Medical Center
Modesto
09.2016 - 04.2022
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Developed departmental goals and objectives to improve patient satisfaction ratings.
- Trained nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Assisted in budgeting and resource allocation for nursing departments.
Staff Nurse II
Kaiser Permanente Modesto Medical Center
Modesto
11.2008 - 09.2016
- Collaborated with physicians to discuss diagnoses and create coordinated treatment plans.
- Managed patient care from admission to discharge, utilizing nursing expertise for assessments.
- Administered medications, initiated nursing interventions, and contributed to care plan development.
- Precepted nurses and oriented new hires, offering mentorship on hospital policies and procedures.
- Provided emotional support to patients and families during challenging times.
- Maintained accurate records of patient progress, medications administered, and relevant data.
- Demonstrated strong communication skills while interacting with patients, families, and healthcare staff.
Registered Nurse
Doctors Medical Center
Modesto, California
02.2007 - 09.2011
- Managed care from admission to discharge.
- Documented patient information accurately in electronic health records systems.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided exceptional care to high-acuity patients needing complex care, such as ventilator management, multiple drips, and administration of medications via oral, IV, and intramuscular injections.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Educated patients and families on health care needs, conditions, and options.
Education
MSN - Management and Organizational Leadership
American Sentinel/Post University
Waterbury, CT03-2025
Bachelor of Science - Nursing
Samuel Merritt University
Sacramento, CA08-2021
Associate of Science - Nursing
Modesto Junior College
Modesto, CA12-2006
Skills
- Employee supervision and recruitment
- Critical thinking and problem resolution
- Process implementation and improvement
- Time management skills
- Epic system proficiency
- Performance evaluations and feedback
- Emergency readiness strategies
- Change management techniques
- Team building and collaboration
- Staff development initiatives
- Regulatory compliance knowledge
- Organizational development practices
- Financial management expertise
- Stakeholder engagement strategies
- Partnerships and alliances cultivation
- Effective communication skills
- Coaching and mentoring capabilities
- Patient care standards adherence
Certification
- Registered Nurse-696704
- RNC-NIC
- BLS
- NRP
Timeline
Interim MCH Director
Kaiser Permanente
03.2026 - Current
NICU Nurse Manager
Kaiser Permanente Modesto Medical Center
04.2022 - Current
Assistant Nurse Manager
Kaiser Permanente Modesto Medical Center
09.2016 - 04.2022
Staff Nurse II
Kaiser Permanente Modesto Medical Center
11.2008 - 09.2016
Registered Nurse
Doctors Medical Center
02.2007 - 09.2011
MSN - Management and Organizational Leadership
American Sentinel/Post University
Bachelor of Science - Nursing
Samuel Merritt University
Associate of Science - Nursing
Modesto Junior College