Christine Driver
Farmersville
Summary
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Point32 Health
Farmersville, TX (Canton, MA)
09.2023 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Worked with members and providers with claims discrepancies.
- Assisted with outbound calling campaign's to assist member with finding new providers when PCP's became unavailable.
Self Employed
At Your Service Commercial Cleaning
Prosper, TX
01.2022 - 09.2023
- Commercial cleaning of business main area's, such as lobby's, breakrooms, rest room's and office's.
- Used approved cleaning products to keep designated area's cleaned and disinfected.
- Restocked breakrooms and restroom's as needed.
- Dusted and vacuumed all area's, removed trash and debris.
- Worked independently on a cleaning schedule for 8 to 10 properties.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Aetna Health Care
Farmersville, TX
08.2021 - 01.2022
- Provide customers with information regarding their personal policy benefits, answer questions and make data base changes.
Health Care Provider
Devine Care Health Services
Farmersville, TX
03.2019 - 07.2021
- Prepared meals and dispensed medication.
- Took vital signs and monitored food and liquid intake and output.
- Cleaning and all personal care.
Accounts Receivable Clerk
FedEx Office
Plano, TX
02.2018 - 03.2019
- Analyzed and audited cash receipts and updated customers accounts by posting cash, checks and bank deposits.
- Generated reports and informed management on pending payments and statements involving weekly aging reports and month-end closing reports.
Education
High School Diploma -
Mesquite High School
Mesquite, TX07.1983
Skills
- Team player who can adapt to a changing environment
- Excellent communication and problem-solving skills as well as great attention to detail
- Old fashion work ethic with great time management skills
- Typing Speed: 61 AWPM
- Customer support
Timeline
Member Service Representative
Point32 Health
09.2023 - 04.2025
Self Employed
At Your Service Commercial Cleaning
01.2022 - 09.2023
Customer Service Representative
Aetna Health Care
08.2021 - 01.2022
Health Care Provider
Devine Care Health Services
03.2019 - 07.2021
Accounts Receivable Clerk
FedEx Office
02.2018 - 03.2019
High School Diploma -
Mesquite High School