Jarred Marquez
Rexburg,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
U-Haul
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Closed the store properly in the absence of store management.
- Handled cash and stocking of the sales floor.
- Completed product returns, customer refunds, cash drops to the safe, and provided change as requested to cash registers.
Therapeutic Lifeguard
Sunshine Communities
07.2022 - 08.2023
- Repaired the chlorination system for the pool and optimized the system for the spa
- Educated and instructed relevant coworkers in maintenance of pool and spa systems.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Led Arthritis Swim classes through clear and direct instructions.
Education
High School Diploma -
Pike-Delta-York High School
05.2018
Skills
- Problem Solving: Capability to identify and address issues and resolve them efficiently
- Customer Service: Effective communication skills to interact with customers, address inquiries, and provide quality and accurate assistance
- Time Management: Efficiently managing tasks, schedules, and maintenance routines
- Ownership and Initiative: Demonstrated exceptional ownership by independently resolving a longstanding issue
- Collaborative Team Player: Fostered a supportive and collaborative environment among the team members
- Adaptability & Resourcefulness: Proven ability to think on my feet and adapt to rapidly changing situations, effectively navigating unexpected challenges and finding creative solutions to meet customer needs
Certification
- Certified Pool Operator - Pool & Hot Tub Alliance, 08/01/22, 08/31/27
- Lifeguarding with CPR/AED for professional Rescuers and First Aid- American Red Cross, 08/04/23, 08/04/25
Accomplishments
- Eagle Scout: Demonstrated strengths in leadership, problem-solving, teamwork, and a commitment to community service.
- 2 Year Church Mission (Spanish Speaking): Fostered skills in communication, cultural understanding, resilience, and empathy.
Timeline
Customer Service Representative
U-Haul
02.2024 - Current
Therapeutic Lifeguard
Sunshine Communities
07.2022 - 08.2023
High School Diploma -
Pike-Delta-York High School