Dynamic Driver Manager with a proven track record at Carroll Fulmer Logistics Corporation, enhancing fleet efficiency and customer satisfaction. Leveraged strong leadership and active listening skills to boost driver performance and reduce safety incidents. Expert in logistics management and communication, ensuring timely deliveries and fostering positive relationships with drivers.
Overview
14
14
years of professional experience
Work History
Driver Manager
Carroll Fulmer Logistics Corporation
08.2013 - Current
Ran a fleet of 45- 60 company trucks with the highest miles, lowest deadhead and on time delivery average of all fleets in the company.
Worked with planner on maximizing miles and hours on trucks.
Used Samsara to track trucks and hours.
Increased driver miles by communications and expectations .
Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
Counseled drivers on violations of company policy or service standards to improve performance.
Coordinated with drivers to organize timely pickup and delivery.
Addressed equipment breakdowns promptly by coordinating with Road Service and customer service.
Implemented preventative maintenance schedules for vehicles, reducing downtime due to mechanical issues.
Dispatcher
Indian River Transport
10.2011 - 07.2013
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of freight.
Directed dispatching, routing, and tracking of tanker fleet of juice and milk for time sensitive loads.
Acquired Canadian permits.
Dealt with U.S. and Canadian Customs for deliveries of Juice .