Peyton Scarborough
Rockwall
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Driver Manager
TransAm
08.2023 - 03.2024
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Addressed driver communications and provided required data to drivers.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Implemented preventative maintenance schedules for vehicles, reducing downtime due to mechanical issues.
- Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Counseled drivers on violations of company policy or service standards to improve performance.
Customer Service Representative
White Star Logistics
08.2020 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Warehouse Worker
Newcomb Spring
01.2020 - 04.2020
- Loaded, unloaded and moved material to and from storage and production areas.
Waiter
Picasso’s
08.2019 - 12.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Grocery Store Stocker
Brookshire's Grocery
02.2017 - 01.2019
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
Education
None - Business Administration And Management
Central Baptist College
Conway, AR2018
Skills
- Understanding Customer Needs
- Responding to Difficult Customers
- Customer Account Management
- Telephone Management
- Answering Customer Questions
- Customer Service and Assistance
- Proactive Self-Starter
- Corrective Actions
- Establishing and Maintaining Customer Relationships
Timeline
Driver Manager
TransAm
08.2023 - 03.2024
Customer Service Representative
White Star Logistics
08.2020 - 08.2023
Warehouse Worker
Newcomb Spring
01.2020 - 04.2020
Waiter
Picasso’s
08.2019 - 12.2019
Grocery Store Stocker
Brookshire's Grocery
02.2017 - 01.2019
None - Business Administration And Management
Central Baptist College
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