Yoga
CHRISTINE EDIXON
Client Communications Specialist
Concord,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
4
4
Years earning my high school diploma
1
1
Year of higher education
3
3
Years of assisting with new businesses
Work History
City Carrier Assistant
USPS – Charlotte Postal Service
Mooresville, NC
11.2020 - Current
- Entrusted with mail and package delivery throughout the metropolitan region.
- Planned and cased mail in sequence of delivery for designated route.
- Operated vehicles and equipment to transport packages and mail pieces.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Directly interacted with customers to deliver mail, packages and ordered goods.
Contracted Remote Agent
WILLIAM SONOMA, INC
Charlotte, NC
10.2019 - 12.2019
- Maintained average 98% Customer Satisfaction call rate.
- Quoted prices and credit terms to prepare sales contracts.
- Assisted callers to achieve organizational goals.
- Fielded customer service inquiries and calls from customers throughout country.
- Resolved caller issues quickly and thoroughly while maintaining company policies and procedures.
- Documented caller information in citrix.
Front Desk Agent and Night Auditor
HYATT PLACE HOTEL
Asheville, NC
08.2019 - 05.2020
- Provided excellent front desk customer service for prospects and hotel guests via phone or face-to- face interaction.
- Entrusted with the nightly financial balancing, reporting and audit for over 100+ rooming guest.
- Fixed and communicated financial discrepancies.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Client Service Coordinator
A Pea In The Pod
San Diego, CA
11.2018 - 05.2019
- Managed all daily operation functions for company by being the primary lead for all inquiries, issues and knowledge resource.
- Achieved and consistently exceeded revenue quota through product and service promotion during sales events.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
Personal Assistant
MADISON CONCRETE CONSTRUCTION
Malvern, PA
05.2017 - 10.2018
- Managed all administrative, management and operations needs of company Co-Owner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Executed basic banking and bookkeeping tasks.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Liaised with key accounts to deliver targeted administrative support, including estate, household and property management.
Education
High School Diploma -
Lake Norman High School
Mooresville, NC 08.2008 - 01.2012
Skills
Microsoft 365 – Word, Excel, PowerPoint, Outlook
Inventory management
Event Planning
Retail SalesTeam BuildingPayment collections
Mail delivery
Notebook computers
End-Of-Run Report (EOR)
Professional relationships
Address Management System (AMS)
Effective communication
Postal law knowledge
Goals and performance
Account servicing
Network development
Lead prospecting
Managerial skills
Scheduling
Product and service sales
Recordkeeping
Upselling
Problem solving strength
Goal Setting
Staff mentoring
Cost reduction
Strategy realignment
Business planning
Distribution management
Project management
Budgeting
Interests
Mentoring
Personal shopping and fitting
Podcasts
Timeline
City Carrier Assistant
USPS – Charlotte Postal Service
11.2020 - Current
Contracted Remote Agent
WILLIAM SONOMA, INC
10.2019 - 12.2019
Front Desk Agent and Night Auditor
HYATT PLACE HOTEL
08.2019 - 05.2020
Client Service Coordinator
A Pea In The Pod
11.2018 - 05.2019
Personal Assistant
MADISON CONCRETE CONSTRUCTION
05.2017 - 10.2018
High School Diploma -
Lake Norman High School
08.2008 - 01.2012