Christine E Juvan
Post Falls,USA
Summary
Experienced and highly motivated Lead Probation & Parole Officer with 10 years of expertise in the criminal justice system. Skilled in adult education program instruction, instructor training program administration, and training material development and review. Able to customize course elements for diverse audiences. Provides guidance and direction in counseling, case management, and law enforcement training courses to ensure community safety. Strong leadership and supervisory skills, with experience in motivational interviewing, crisis intervention, and case management. Excellent communication, organizational, and decision-making abilities, even in high-stress situations. Remains calm and builds cooperative working relationships when confronted. Proficient in problem-solving, data collection, and drawing valid conclusions. Knowledgeable in behavioral science and criminal justice fundamentals. Willing to work with individuals with criminal backgrounds and anti-social behaviors while maintaining objectivity. Experienced in handling personal, sensitive, and confidential information in stressful situations with individuals from diverse cultural and socioeconomic backgrounds.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Adult Felony Lead Probation and Parole Officer
Idaho Department of Correction
08.2023 - Current
- TAC Officer – (Training and Coaching), to include role-play, scenarios, and training activities, assess student behavior and actions relative to training objectives
- Implement approved modification to training, and function as a lead instructor or team leader
- Advanced training in accordance with established policies utilizing a variety of methods to include but not limited to role-play, formal lecture, demonstration performance, informal group/guided discussion, and practicum
- Develop, train and mentor instructors to meet appropriate standards, plans, policies, and procedures, and create personal lesson plans, and provide input on courseware development that supports training requirements
- Identify problems and develop and implement solutions
- Motivational Interviewing Instructor (Train the Trainer Course and Certificate)
- Implement communication strategies, such as Motivational Interviewing to enhance the offender's intrinsic motivation to change
- Level of Service Inventory (LSI) - Instructor
- Early Discharge (SME)
- Case Transfer Request - District to District and Interstate Compact (ISC)
- Knowledge of Security Principles and Practices; Laws, Policies and Regulations related to arrests, searches and use of force practices and procedures
- Reentry Processes; collaboration with case managers, and community resources to include but not limited to employers, housing providers, and treatment providers
- Client/Offender Supervision; Directing, Managing and Overseeing a caseload of one hundred (100) clients in the Community and Applying Correctional Rules, Requirements and Best Practices
- Client/Offender Management/Risk Reduction Procedures and Case Management; Assist offenders in setting and meeting goals, coordinating and referring clients/offenders to community services, and enforcing individual requirements set forth by courts and the Commission of Pardons and Parole
- Preliminary Hearing Officer (Parolees)
- Administer Level of Service Inventory (LSI) Assessment, by researching and gathering information related to clients, employment history, educational background, previous arrest records, and family and community ties
- Read, analyze and interpret court documents, technical procedures and governmental regulations and policies
- Effective Communication
- Suicide Risk Management
- Cognitive Based Treatment (EPICS) Model
- Verbal De-Escalation Techniques
- Curfew checks and employment verifications
- Investigating alleged violations
- Filing reports of violation with the court or the Commission of Pardons and Parole
- Conduct investigations to include: Release Plans, Compliance, Residence and employment verification
- Complete intake with client/offenders to orient the client/offender to supervision and address conditions of supervision
- Navigate and maintain multiple electronic and hardcopy offender files
- Review and update offender case plans and programming needs
- Conduct searches of offenders, offender residences, and /or motor vehicles and other collateral locations
- Complete client/offender/collateral contacts (e.g
- Field visits) and Treatment Providers as required by agency policy
- Engage with client/offenders to work towards positive change
- Use Principles of Effective Interventions to interact with clients/offenders, to manage behaviors to include interpersonal relationships, effective reinforcement, effective disapproval, effective use of authority, cognitive re-structuring, modeling, structural learning/skill building, and problem-solving techniques
- Refer client/offender to offender change interventions based on risk need assessment (LSI) and review progress reports regarding client/offender participation to support client/offender behavior change, Counsel, inform and connect offenders regarding community resources and re-entry services
- Present accurate written documentation and oral testimony and make appropriate sanction recommendations for courts and /or hearings
- Transport clients/offenders to an incarceration facility or other designated area
- Identify, collect, document, process, and maintain evidence and information, ensuring proper chain of custody and storage
- Conduct, evaluate, and document substance abuse testing (breathalyzer and urinalysis tests)
- Issue and serve warrants
- Arrest clients/offenders in the office, at their homes, employment sites, or other collateral locations in a safe manner for supervision and new law violations
- Investigate and respond to new law violations
- Compose detailed reports on new law and supervision violations
- Testify during trial/court proceedings
- Conduct assessments and investigations and gather and evaluate facts obtained through interviews and research for inclusion in client reports
- Perform social investigations and interviews of clients/offenders, relatives, employers, members of social agencies and others
- Identify client/offender needs in areas such as behavioral health services, substance abuse treatment, housing, and employment
- Develop individual case plans for implementation
- Provide information to clients/offenders on court processes and procedures
- Complete electronic monitoring intake duties for individuals as ordered by the court, including but not limited to explaining responsibilities to clients/offenders, obtaining signatures for agreements, testing for drug and alcohol, collecting data, and installing related equipment
- Analyzes location and alcohol monitoring data and report to judicial officers regarding client/offender compliance with the terms and conditions of release and probation
- Maintain case records, prepare reports, and conduct correspondence related to assignments
- Collaborate with federal, state, and local law enforcement, judicial officers, service agencies, educators, and other community justice partners
- Ongoing personal/professional development
- Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
- Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
- Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
- Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
- Utilized motivational interviewing techniques when engaging with clients, eliciting genuine commitment towards personal growth and change.
- Conducted thorough pre-release investigations, ensuring seamless transition from incarceration to community reintegration.
- Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
- Addressed any identified barriers to successful reentry by connecting clients with appropriate resources and support networks.
- Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.
- Improved overall agency effectiveness by participating in regular training programs focused on evidence-based practices.
- Leveraged strong communication skills to maintain rapport between parole officers, clients, and community partners throughout the supervision period.
Adult Felony Probation and Parole Officer, Sr.
Idaho Department of Correction
03.2016 - 08.2023
- TAC Officer (Training and Coaching)
- Identify problems and develop and implement solutions
- Motivational Interviewing Trainer (Train the Trainer Course and Certificate)
- Provide on-going field training/mentoring for Probation and Parole Officers
- Peer Training, Coaching, and Mentoring
- Assist offenders in meeting goals and enforcing individual requirements set forth by courts and the Commission of Pardons and Parole
- Assess the individual risk of offenders and assign them to an appropriate supervision level
- Curfew checks and employment verifications
- Investigating alleged violations
- Filing reports of violation with the court or the Commission of Pardons and Parole
- Supervise criminal offenders ordered to supervision in the community
- Conduct investigations to include Release Plans, Case Plan, Compliance and Residence Verification
- Complete intake with offenders to orient the offender to supervision and address offender conditions of supervision
- Make sound decisions concerning offender financial obligations, sanctions, offender living arrangements, and treatment and education referrals
- Navigate within and maintain multiple electronic and hardcopy offender files
- Review and update offender plans and programming needs
- Conduct searches of offenders, offender residences, and /or motor vehicles and other collateral locations
- Complete offender/collateral contacts (e.g., field visits) as required by agency policy
- Engage with Offenders to work towards positive change
- Use communication strategies, such as Motivational Interviewing to enhance the offender's intrinsic motivation to change
- Use Principles of Effective Interventions to interact with offenders and to manage behavior (such as effective interpersonal relationships, effective reinforcement, effective disapproval, effective use of authority, cognitive re-structuring, modeling, structural learning/skill building, and problem-solving techniques)
- Refer offender to offender change interventions based on risk need assessment and review progress reports regarding offender participation to support the offender
- Counsel and inform offenders regarding community resources
- Enforce supervision conditions and the law
- Present accurate written documentation and oral testimony and make appropriate sanction recommendations for courts and /or hearings
- Transport offenders to an incarceration facility or other designated area
- Identify, collect, document, process, and maintain evidence and information, ensuring proper chain of custody and storage
- Collect, test, evaluate, document, and maintain offender urine samples
- Conduct, evaluate, and document breathalyzer tests
- Issue and serve warrants
- Arrest offenders in the office, at their homes, employment sites, or other collateral locations in a safe manner for supervision violations and new law violations
- Investigate and respond to supervision violations
- Investigate and respond to new law violations that occur in my presence and take follow-up actions
- Write detailed reports on new law violations and supervision violations
- Testify during trial/court hearings
Community Based Rehabilitation Services/Case Management Specialist/Peer Support Specialist
Sequel Alliance Family Services LLC
10.2015 - 05.2016
- Crisis Intervention
- Conduct psychosocial behavior training, basic skills training, community reintegration, supervision, support, and parent training based on individual’s treatment plans
- Work with clients from all economic, racial, sexual, ethnic, and religious backgrounds
- Work with clients that are severely emotionally disturbed (SED) children, adolescents, and adults with severe and persistent mental illness (SPMI)
- Counsel clients in dealing with a variety of problems including drug and alcohol abuse, financial, marriage, employment, education, and legal problems
- Evaluate Behaviors
- Work with individuals from varying cultural and socioeconomic backgrounds in stressful situations that deal with personal, sensitive, or confidential information
- Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
- Improved patient outcomes by developing and implementing tailored case management plans.
Dental Assistant
Livingston Dental Care
12.2011 - 07.2015
- Maintain accurate and confidential patient information
- Communicated directly and effectively with patients
- Responded to patient inquiries regarding scheduling and post examination concerns
- Sterilization of dental equipment, treatment rooms and tools
- Chair Side Assistant during dental procedures
Youth and Family Support Assistant
Youth Dynamics
01.2012 - 01.2013
- Served as a therapeutic mentor and role model to clients and family
- Reinforced treatment goals and positive behaviors
- Reported evaluations to the Youth Case Manager, Treatment Manager, Caregivers and therapist to assist in establishing treatment goals and determining interventions for the youth
System Program Administrator/Case Manager
Sixth Judicial CASA/GAL Program, Inc
12.2010 - 01.2012
- Implement and maintain National Software
- Produce and write annual reports, business correspondence, newsletters, procedure manuals and create ads for media opportunities (newspaper/radio)
- Effectively present information
- Read, analyze, and interpret court documents, professional journals, technical procedures and governmental regulations
- Grant applications
- Administer quality monthly/quarterly volunteer training
- Assist board members with program fundraising projects
- Manage active cases
- Building relationships between families, volunteers, and youth
- Planning and implementing public awareness and continuing education projects
- Maintain CASA/GAL Website (National CASA Materials)
Knowledge Base Administrator/ Service Support Representative
Blue Cross Blue Shield of Montana
01.2008 - 11.2011
- Provides clear and consistent on-line documentation and training to various Operations Division units
- Serve as a liaison to the various departments, taskforce and workgroups throughout the company that impact workflow processes within the operations
- Develop and maintain standard operating procedures and training modules Coach and provide feedback to class participants
- Assess training curriculum and modules to ensure that material presented follows established standards and processes
- Assess, coach, and provide feedback to employees
- Perform quality assurance on quality improvement staff
- Obtains data from Operations management and Support Services and implements new procedural, technical, or product-specific content
Team Coach, Member Services and Support
Blue Cross Blue Shield of Montana
01.2007 - 01.2008
- Responsible for coaching specific teams within Member Services and Support and leading within the corporation’s vision and values
- Supporting and promoting team growth, developing others, decision making, planning, and organizing and providing a quality service and training
- Continually evaluating and improving business processes
- Planning and supporting the development of individuals’ skills and abilities
- Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Participate in long-term tactical planning which includes department plans, staffing, budgeting, team organization, and processes
- Manage Member Services and Support Teams in addition to larger corporate projects
- Identifying and understanding issues, problems, and opportunities, while comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, identifying constraints and probable consequences
- Provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
- Identify opportunities and take action to build strategic relationships
Training Specialist, Member Services and Support
Blue Cross Blue Shield of Montana
05.2006 - 12.2006
- Design, develop, deliver, and maintain a variety of courses for Member Services and Support
- Facilitate classroom and individual training
- Evaluate trainer and course performance to continually improve the delivery of information and skills
- Develop and design related training materials
- Develop, implement, and monitor processes/procedures to ensure accurate, efficient, and compliant operations
- Develop course curriculum
- Assist in the development and implementation of corporate and departmental projects
Education
BA - Applied Behavioral Science, Minor in Social and Criminal Justice
Ashford University
180 South Arizona Avenue, Suite #301 Chandler, AZ 11.2012
General Studies
Montana State University
Bozeman, MTGEneral Studies
Helena College of Technology of The University of Montana
Helena MontanaSkills
- Client-Centered Motivational Interviewing
- Commitment to Professional Integrity
- Trained in defensive tactics
- Effective Communication
- Crisis intervention
- Client Case Management
- Knowledge of Judicial Processes
- Interstate Compact Knowledge
- Adult Probation Management
- Knowledge of Criminal Justice Systems
- Strong Verbal Communication
- Court Report Writing
- Strategic Decision-Making
- Confidentiality practices
- Risk and needs assessments
- Professional Witness Testimony
Volunteer Experience
- First Judicial CASA Program of Kootenai County
- Red Cross, Disaster Action Team
- Critical Incident Stress Management Team (CISM)
- Yellowstone Boys and Girls Ranch – Therapeutic Foster Parent
- State of Montana Foster Parent
- Sixth Judicial CASA/GAL Program Volunteer
- Park County Hospice Volunteer
- Human Resource and Development Council – Warming Center (Homeless Shelter) volunteer/employee
Continuing Education Courses
- Idaho Peace Officer Standards and Training (POST) Academy Certified
- North Idaho Critical Incident Stress Management (CISM) Team Member
- Motivational Interviewing
- Peer Support Specialist
- Family Support Specialist
- Time Management Workshop
- Communication and Soft Skills Training
- Managing Emotions Under Stress
- De-escalation Techniques
- Courageous Leadership 100, 200, and 300 Certificate.
Certification
- Motivational Interviewing Certificate Program – Various training providers.
- Information Privacy Security Awareness Training – Federal, state, or local government agencies.
- Crisis Intervention Training Certificate
- Cognitive-Behavioral Therapy Techniques for Corrections Professionals – Various training providers.
Timeline
Adult Felony Lead Probation and Parole Officer
Idaho Department of Correction
08.2023 - Current
Adult Felony Probation and Parole Officer, Sr.
Idaho Department of Correction
03.2016 - 08.2023
Community Based Rehabilitation Services/Case Management Specialist/Peer Support Specialist
Sequel Alliance Family Services LLC
10.2015 - 05.2016
Youth and Family Support Assistant
Youth Dynamics
01.2012 - 01.2013
Dental Assistant
Livingston Dental Care
12.2011 - 07.2015
System Program Administrator/Case Manager
Sixth Judicial CASA/GAL Program, Inc
12.2010 - 01.2012
Knowledge Base Administrator/ Service Support Representative
Blue Cross Blue Shield of Montana
01.2008 - 11.2011
Team Coach, Member Services and Support
Blue Cross Blue Shield of Montana
01.2007 - 01.2008
Training Specialist, Member Services and Support
Blue Cross Blue Shield of Montana
05.2006 - 12.2006
BA - Applied Behavioral Science, Minor in Social and Criminal Justice
Ashford University
General Studies
Montana State University
GEneral Studies
Helena College of Technology of The University of Montana
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