Shayla Grace
Gahanna,Ohio
Summary
To utilize my educational and professional skills gained to support, promote growth and success within the company.
Experienced criminal justice professional prepared for role. Proven track record in managing caseloads, assessing risk, and ensuring compliance with legal standards. Strong focus on team collaboration and achieving results. Reliable and adaptable, with skills in conflict resolution, monitoring, and reporting. Known for integrity, communication, and problem-solving abilities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Parole Officer- Adult Parole Authority
Ohio Department Of Rehabilitation And Corrections
Columbus, OH
05.2023 - Current
- Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
- Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
- Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
- Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
- Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
- Utilized motivational interviewing techniques when engaging with clients, eliciting genuine commitment towards personal growth and change.
- Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
- Addressed any identified barriers to successful reentry by connecting clients with appropriate resources and support networks.
- Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.
- Improved overall agency effectiveness by participating in regular training programs focused on evidence-based practices.
- Facilitated cognitive-behavioral therapy groups for offenders, promoting positive behavioral change and reducing the risk of future offenses.
- Connected clients with appropriate social service providers based on individual needs assessments.
- Leveraged strong communication skills to maintain rapport between parole officers, clients, and community partners throughout the supervision period.
- Provided ongoing guidance and mentorship to parolees, contributing to their long-term success and reduced likelihood of recidivism.
- Served as a liaison between parolees and treatment providers to ensure adherence to program requirements.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Arranged substance abuse rehabilitation for offenders.
- Performed routine home inspections and drug tests for offenders on parole.
- Assisted clients in finding employment opportunities and housing options upon release, fostering self-sufficiency and economic stability.
Administrative Professional 1/ LRO Secretary (CRC)
Ohio Department Of Rehabilitation And Corrections
Columbus, OH
06.2022 - 05.2023
- Company Overview: correction reception center
- Proofread, copies and make corrections
- Assist in training and or train other employees in proper operation and function equipment and programs
- Problem solving
- Create, enter, and retrieve data/ reports into the computer system
- Create new files, maintain inventory, and order office supplies
- Assist with discipline decisions
Administrative Professional 1: Unit Secretary(CRC)
Ohio Department Of Rehabilitation And Corrections
Columbus, OH
12.2021 - 06.2022
- Company Overview: correction reception center
- Proofread, copies and make corrections
- Assist in training and or train other employees in proper operation and function equipment and programs
- Problem solving
- Create, enter, and retrieve data/ reports into the computer system
- Create new files, maintain inventory, and order office supplies
Correctional Officer (CRC)
Ohio Department Of Rehabilitation And Corrections
Columbus, OH
04.2019 - 12.2021
- Company Overview: correction reception center
- Maintain control of the institution for safety and security
- Enforcing rules, policy, and procedures of the institution
- Supervise offender visiting and or any activity, escort offenders to designated areas or areas needed
- Conduct inmate count, security rounds and searches
Retirement Plan Specialist
Nationwide Retirement Solutions
Columbus, OH
03.2019 - 04.2019
- Review retirement plans and assist customers with claims
- Educating customers on different savings plans
Claims Advisor
United Health Group
Columbus, OH
07.2018 - 03.2019
- Review and process new claim reports
- Support customers by processing and researching their claims
- Aid customers through internal and external forms of communication
Corrections Officer
Delaware County Sheriff’s Office
Delaware, OH
12.2016 - 11.2017
- Company Overview: Delaware County Jail
- Maintain control of the institution for safety and security
- Enforcing rules, policy, and procedures of the institution
- Supervise offender visiting and or any activity, escort offenders to designated areas or areas needed
- Conduct inmate count, security rounds and searches
Fraud Specialist/ Merchant Disputes Department Specialist
J.P Morgan Chase
Columbus, OH
10.2016 - 11.2017
- Assist customers and merchants with dispute issues
- Look over cases to determine money discrepancies
- Assist with fraudulent cases, reach out to customers regarding more information with case and or decision making
Education
Associate Of Applied Science - Probation & Supervision
Columbus State Community College
Columbus, OH12.2018
High School Diploma -
FCI Academy
Columbus, OH06.2012
Skills
- Microsoft Office Applications
- Excellent Communication skills
- Salesforce
- Proficient in problem solving
- Critical thinking
- Ability to multi-task
- Copying
- Printing
- Faxing
- Scanning
- Conducting interviews
- Supervision compliance
- Crisis intervention
- Motivational interviewing
- Collaboration with law enforcement
- Client assessment
- Conflict resolution
- Community outreach
- Documentation accuracy
- Mentoring offenders
- De-escalation techniques
- First aid and CPR
- Drug testing
- Multitasking capacity
- Teamwork and collaboration
- Problem-solving
- Time management
- Risk and needs assessments
- Attention to detail
- Reliability
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Trained in defensive tactics
- Adult probation
- Self-defense techniques
- Professional ethics
- Law enforcement
- Interstate compact familiarity
- Self motivation
- Interpersonal skills
- Public safety
- Search and seizure procedures
- Goal setting
- Security clearance
- Gang awareness
- Continuous improvement
- Confidentiality practices
- Written communication
- Report writing
- Legal documentation
- Outreach programming
- Substance abuse
- File reviews
Timeline
Parole Officer- Adult Parole Authority
Ohio Department Of Rehabilitation And Corrections
05.2023 - Current
Administrative Professional 1/ LRO Secretary (CRC)
Ohio Department Of Rehabilitation And Corrections
06.2022 - 05.2023
Administrative Professional 1: Unit Secretary(CRC)
Ohio Department Of Rehabilitation And Corrections
12.2021 - 06.2022
Correctional Officer (CRC)
Ohio Department Of Rehabilitation And Corrections
04.2019 - 12.2021
Retirement Plan Specialist
Nationwide Retirement Solutions
03.2019 - 04.2019
Claims Advisor
United Health Group
07.2018 - 03.2019
Corrections Officer
Delaware County Sheriff’s Office
12.2016 - 11.2017
Fraud Specialist/ Merchant Disputes Department Specialist
J.P Morgan Chase
10.2016 - 11.2017
Associate Of Applied Science - Probation & Supervision
Columbus State Community College
High School Diploma -
FCI Academy