Christine Escala
Lakewood,CA
Summary
Senior Payroll, HR Operations, and HRIS Professional with 17+ years of experience supporting enterprise organizations and managing complex, high-volume payroll environments. Trusted advisor for National Accounts at ADP, managing a portfolio of enterprise clients, including organizations with payroll populations exceeding 100,000 employees. Expertise includes ADP Workforce Now, Enterprise platforms, Gusto, Paylocity, payroll compliance, benefits administration, client consulting, process improvement, and leadership. Recognized for building strong client relationships, resolving complex payroll challenges, and mentoring new consultants.
Overview
20
20
years of professional experience
Work History
Accountant
Suburban Automotive Services
03.2024 - 12.2025
- Managed monthly financial closings, ensuring accuracy in general ledger accounts.
- Developed and implemented streamlined accounting processes to enhance operational efficiency.
- Prepared detailed financial reports for management review, highlighting key trends and variances.
- Oversaw budget preparation and forecasting activities to align with strategic business goals.
- Conducted audits of financial records, identifying discrepancies and ensuring compliance with regulations.
- Collaborated with cross-functional teams to support decision-making through data analysis and insights.
- Led initiatives to improve cost control measures, resulting in enhanced profitability for the organization.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Assisted in successful negotiation of terms with vendors and suppliers, improving company's cost-efficiency.
- Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
Customer Care Advocate for Payroll/HR Consultant
Gusto
06.2022 - 05.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided detailed information on product features and services to enhance customer understanding.
- Assisted in onboarding new clients, ensuring smooth transitions and immediate support availability.
- Collaborated with cross-functional teams to streamline processes and improve overall service delivery.
- Collaborated with team members to achieve shared goals in improving overall customer experience.
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
- Conducted thorough research to provide accurate information and resolve complex issues effectively.
- Managed multiple priorities under tight deadlines while remaining calm under pressure and delivering excellent results consistently.
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Used effective time management strategies to handle fluctuating workloads without sacrificing quality or accuracy.
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Payroll Client Service Account Manager
Paylocity
09.2021 - 06.2022
- Managed client accounts, ensuring exceptional service delivery and satisfaction.
- Developed tailored solutions to meet diverse client needs, enhancing overall engagement.
- Collaborated with cross-functional teams to improve onboarding processes for new clients.
- Analyzed client feedback to identify areas for service improvement and innovation.
- Facilitated smooth onboarding of new clients by coordinating with sales, product, and technical teams.
- Collaborated with cross-functional teams to ensure timely delivery of services, exceeding client expectations.
- Played an instrumental role in winning new business from existing customers through effective relationship building techniques.
- Increased client loyalty by proactively anticipating their needs and addressing them effectively.
- Identified upselling opportunities by understanding client needs and offering relevant solutions.
- Implemented customer feedback loops, resulting in process improvements and increased client satisfaction.
Office Manager
Orravan Mechanical, Inc.
01.2026 - Current
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated schedules and meetings, optimizing staff availability and communication.
- Implemented new filing system, improving document retrieval speed and accuracy.
- Oversaw inventory management, maintaining adequate supplies and equipment for operations.
- Developed training materials for onboarding new administrative staff, enhancing integration process.
- Streamlined expense reporting process, reducing turnaround time for reimbursements.
- Led initiatives to improve office environment, fostering team collaboration and productivity.
- Trained and mentored junior administrative staff, promoting professional growth within the team.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Assisted in processing payroll and HR when needed
- Managed company insurance and compliance
National Accounts HCM Payroll Consultant
ADP
10.2006 - 07.2021
- Managed a portfolio of enterprise National Account clients with highly complex payroll environments.
- Supported payroll populations exceeding 100,000 employees while ensuring payroll accuracy and regulatory compliance.
- Served as a strategic advisor to HR and payroll leadership on payroll operations, workforce management, and HRIS best practices.
- Specialized in ADP Workforce Now and ADP Enterprise platforms, providing implementation support, troubleshooting, and ongoing client consultation.
- Resolved complex payroll, tax, benefits, garnishment, and employee lifecycle issues.
- Conducted payroll audits, reporting, year-end processing, and compliance reviews.
- Trained and onboarded newly hired consultants, sharing best practices and technical expertise.
- Built long-term relationships with enterprise clients through proactive communication and exceptional customer service.
Education
High School Diploma -
Carson High School
Carson, CA06-1995
Skills
- Portfolio management of large enterprise clients
- Assisted high-profile clients, including Amazon
- Payroll and HR technology consultant
- Skilled in ADP payroll systems
- Mentored payroll consultants
- Experience in HRIS and workforce management
- Long-term relationship management
Timeline
Office Manager
Orravan Mechanical, Inc.
01.2026 - Current
Accountant
Suburban Automotive Services
03.2024 - 12.2025
Customer Care Advocate for Payroll/HR Consultant
Gusto
06.2022 - 05.2023
Payroll Client Service Account Manager
Paylocity
09.2021 - 06.2022
National Accounts HCM Payroll Consultant
ADP
10.2006 - 07.2021
High School Diploma -
Carson High School