Christine Falbo

• Conduct comprehensive face to face assessments that include the medical, behavioral, pharmacy, and social needs of the member.
• Review UPMC Health Plan data and documentation in the member electronic health records as appropriate and identify gaps in care based on clinical standards of care.
• Assisted member with transition of care after hospital discharge to maintain general wellness.
• Educated clients and families on community resources, treatment options and health care services to better manage conditions.
• Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
• Communicated with healthcare providers to facilitate continuity of care.
• Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
• Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
• Enhanced patient care by developing and implementing individualized care plans.
• Reduced hospital readmission rates by implementing effective care transition strategies.
• Advocated for patients' needs with healthcare providers, securing necessary interventions for improved health outcomes.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

• Implemented efficient employee scheduling to optimize resident care and staff workload balance.
• Managed complex caseloads with diverse medical needs, ensuring timely access to necessary resources and support.
• Compile annual staffing and quarterly ITR's to meet with other medical personnel and family.
• Conducted regular follow-up calls to ensure continuity of care after residents received treatment or completed required procedures.
• Developed strong relationships with community partners to expand referral networks and increase service offerings to residents.
• Assisted in the development of policies and procedures that adhered to regulatory requirements and industry standards.
• Promoted a positive work environment by fostering open communication and teamwork among colleagues.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

• Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
• Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
• Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.

Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.

• Facilitated with provider a new start up location, designed medical suite and health insurance contracts.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
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• Contributed to a high success rate by maintaining strict sanitation and sterilization protocols during procedures.
• Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
• Provided preoperative and postoperative education to patients and families to manage recovery.
• Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
• Gowned and gloved staff to help team prepare for surgeries.
• Enhanced procedural efficiency with precise graft harvesting and implantation techniques.

• Enhanced patient care by efficiently managing medical records and scheduling appointments.
• Assisted physicians in providing quality healthcare through accurate medication administration and monitoring vital signs.
• Utilized strong clinical skills to assess patients'' needs promptly and initiate appropriate interventions as directed by physician orders.
• Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.