Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CHRISTINE FASSETT

CHRISTINE FASSETT

Bath,PA

Summary

Accomplished Manager at SUBWAY® Restaurants, adept in operations management and team leadership. Excelled in enhancing customer service, achieving a 20% increase in customer satisfaction. Skilled in conflict resolution and staff training, ensuring efficient team performance and high-quality service. Proven track record in improving operational efficiency and fostering a positive work environment.

Overview

1999
1999
years of professional experience

Work History

Caregiver

Help at Home
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Manager

SUBWAY®Restaurants

Ramp Supervisor

Delta Airlines Global Services
10.1997 - 02.1999
  • Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
  • Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
  • Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
  • Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.

Education

Ged - Business

Freedom High School, Bethlehem, PA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Verbal and written communication
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Operations management
  • Performance management
  • Shift scheduling
  • Sales techniques
  • Conflict resolution
  • Emergency response
  • Clear communication
  • Safety procedures

Additional Information

I not only worked at subway but was a shift supervisor for Delta Global Services a subsidiary of Delta Airlines. I loaded and unloaded airplanes,made sure my crew was in compliance of all procedures and safety protocol. I ran the ramp making sure planes were loaded properly for weight balance and also pushed back the planes using heavy equipment. All crew members were in safety guidelines and responsibilities such as time making sure schedules were kept in and out of the airport time is essential when dealing with the planes.

I've worked in many fields but was always affiliated with people or customer service in many ways. I'm a strong leader mentally, physically and I'm a very good multi-tasker. I communicate and get along with anyone who crosses my path. I have empathy and I am a great listener. I can sell products or if I need to do more I educate myself on things I'm not sure of.

Thank you

Timeline

Ramp Supervisor - Delta Airlines Global Services
10.1997 - 02.1999
Caregiver - Help at Home
Freedom High School - Ged, Business
Manager - SUBWAY®Restaurants

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CHRISTINE FASSETT