Christine Flores
Elgin,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, with exceptional communication and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Sr. Training Specialist
Corporate America Family Credit Union
Elgin, IL
07.2002 - 12.2024
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Supported internal customers by providing technical advice related to learning initiatives.
- Created instructor-led courses, eLearning modules, job aids, quick reference guides and other instructional materials.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Ensured accuracy of all training documents such as manuals, presentations, handouts.
- Designed training schedules for new and existing employees.
- Collaborated with subject matter experts to ensure accuracy of content.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Collaborated with external vendors to source appropriate resources for various projects.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Provided guidance to junior trainers regarding course delivery techniques or content development.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
Inside Sales Representative
Lectro Components
Carol Stream, Illinois
01.1999 - 07.2002
- Negotiated prices, terms of sale and service agreement to close transactions.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Recruited, hired and trained new hires to optimize profitability.
- Maintained detailed records of customer interactions, orders and account status updates.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Delivered superior customer support to improve account retention rate.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Maintained and updated customer database with contact details and sales interaction history.
- Assisted in resolving customer complaints in a prompt manner.
- Contacted new and existing customers to discuss product and service solutions.
- Conducted cold calls to generate new business leads.
- Provided customers with product information, pricing and availability.
- Consulted with customers to aid selection and purchase of products that met needs.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Listened to customer needs to identify and recommend best products and services.
- Conducted outbound calls to existing clients to upsell products or services.
- Followed up on pending orders and inquiries in a timely manner.
- Identified customer needs by asking questions and advising on best solutions.
- Maintained detailed account records and contact logs to facilitate sales process.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Generated leads through cold calling potential clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
Education
Some College (No Degree) - General Studies
Illinois State University
Normal, ILSkills
- Training delivery
- Facilitation techniques
- E-learning development
- Learning management systems
- Customer service training
- Sales training
- Employee engagement
- Course development
- Course design
- Small group instruction
- Course planning
- Classroom instruction
- Verbal and writing communication
- Written and oral communication
- Training material updates
- Training facilitation
- Workforce planning
- Soft skills training
Timeline
Sr. Training Specialist
Corporate America Family Credit Union
07.2002 - 12.2024
Inside Sales Representative
Lectro Components
01.1999 - 07.2002
Some College (No Degree) - General Studies
Illinois State University