18
years of professional experience
Results-driven Sr. Training Specialist with proven remote training facilitation skills and a track record of enhancing employee performance. Recognized for a goal-oriented approach and a strong ability to foster relationships, ensuring participants gain valuable insights and skills. Expertise in remote training, presentation, and communication that enhances the learning experience, while driving positive outcomes and participant satisfaction. Committed to continuous improvement and adapting training. Enthusiastic personality with a hands-on, creative style. Ready to apply 18 years' experience to a challenging long-term position.
Work History
Sr. Training Specialist
9 Years 1 Month- Facilitated structured onboarding programs for new Operations team members, ensuring alignment with role expectations, operational call flows, and company policy standards.
- Delivered engaging virtual instructor-led training sessions covering loan origination processes, loan servicing processes, system navigation, product knowledge, and customer communication best practices.
- Taught loan life cycle process to new hires from preparing to purchase a home through mortgage servicing.
- Alternated training methods to diversify instruction, strengthen learning
opportunities, and enhance program success. - Reinforced learner comprehension through scenario-based training, real-world application exercises, and interactive real life discussions. Reinforced critical thinking, decision-making, and problem-solving skills in real life scenarios.
- Conducted recurring training assessments and knowledge checks to evaluate learner readiness, retention, and overall performance progress.
- Enhanced efficiency by pinpointing process gaps and implementing
training on established protocols. - Used learning management system to oversee content scheduling, track attendance and completion.
- Communicated clearly all learning and performance objectives, schedules, and
training assessments to upper management to ensure goals and compliance expectations were met. - Organized and edited training manuals, multimedia visual aids, and other
educational materials based on process changes, system updates, and feedback from Operations teams.
Trainer
8 Years 1 Month- Developed and delivered comprehensive training programs to enhance employee performance.
- Collaborated with cross-functional teams to identify training needs and curriculum improvements.
- Utilized learning management systems to track progress and assess training effectiveness.
- Evaluated processes, employee performance and training effectiveness
weekly and reported key metrics to leadership. - Partnered with Quality Control and Operations to improve Operations effectiveness.
- Top ranked facilitator by students and leadership.
Education
Associate of Arts - Business
Skills
Remote Training facilitation skills
Clear communication in presentations
Analyze content with consistency
clarity
and usability across all documentation resources
Ability to identify training gaps
Expert soft skill facilitator
Staff skill enhancement
Course structure design
Mentoring and evaluation
Certification
- DISC Training - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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"People don't care how much you know ; until they know how much you care."
Software
- Microsoft Office Suite
- CHATGPT
- Sharepoint
- Genesys cloud
- Cornerstone LMS
- Director 7
Timeline
Sr. Training Specialist
Loancare LLC
03.2017 - 04.2026Read More
Trainer
Express Scripts Inc
05.2008 - 06.2016Read More
Florida State College
Associate of Arts from Business
Read More