Summary
Overview
Work History
Education
Skills
Timeline
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Christine Flowers

Christine Flowers

Lakeland,FL

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

17
17
years of professional experience

Work History

Sales Associate

HOTWORX
03.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
  • Promoted gym events and programs through social media platforms, resulting in higher attendance and engagement rates.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Insurance Agent

Goosehead Insurance
04.2022 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.

Customer Service Representative

GEICO
04.2019 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

State Farm
01.2008 - 03.2019
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
  • Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
  • Facilitated smooth policy renewals by proactively identifying and addressing potential issues before they escalated, ensuring client satisfaction.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

West High School
Columbus, OH

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing Personality
  • Flexible Schedule

Timeline

Sales Associate

HOTWORX
03.2024 - Current

Insurance Agent

Goosehead Insurance
04.2022 - Current

Customer Service Representative

GEICO
04.2019 - 03.2022

Customer Service Representative

State Farm
01.2008 - 03.2019

High School Diploma -

West High School

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Christine Flowers