Christine Francis
Summary
Compassionate Social Services Professional with expertise in outreach coordination, case management, and community engagement. Conducts assessments, develops service plans, and connects individuals to healthcare, behavioral health, and public benefit resources. Builds community partnerships and advocates for underserved populations to enhance health and social outcomes. Experienced in benefits enrollment, crisis support, and program coordination, committed to advancing equity and increasing access to services. Dynamic outreach coordinator with expertise in care management and community engagement. Proven track record in connecting clients with essential services and fostering partnerships to enhance program effectiveness.
Overview
4
4
years of professional experience
Work History
Outreach Coordinator/ Case Manager
National Association on Drug Abuse Problems
New York
2024.05 - Current
- Conduct outreach, screening, and enrollment activities for Health Home services, ensuring eligible individuals are connected to appropriate care management programs.
- Consistently meet monthly enrollment and engagement goals while providing high-quality client support.
- Facilitated client applications and recertifications for public benefits, including Medicaid, SNAP, cash assistance, and housing programs.
- Develop initial care plans that address medical, behavioral health, housing, and social service needs.
- Coordinated referrals and linkages to healthcare providers, mental health services, substance use treatment programs, and community-based resources.
- Monitored client engagement and followed up on referrals to ensure continuity of care and effective service connections, fostering positive client outcomes.
- Collaborate with multidisciplinary teams, community organizations, and service providers to address barriers and improve client outcomes.
- Build and maintain partnerships with community-based organizations to strengthen referral networks and service accessibility.
- Maintain accurate case documentation and client records in compliance with agency and program requirements.
- Participated in planning meetings with internal teams regarding upcoming outreach initiatives.
- Designed flyers, brochures, newsletters, and other materials to advertise programs or services offered by the organization.
- Spearheaded data management and analysis to drive targeted activities and return on outreach efforts.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Assess members for substance use disorders and identify risk factors impacting health and wellness.
Activities Coordinator/ Outreach Coordinator/
Sunnyside Community Services
Long Island City
2023.05 - 2024.05
- Planned and organized community events to promote engagement and participation.
- Coordinated and facilitated intergenerational programs that fostered meaningful engagement for caregivers.
- Managed participant records and program data using Salesforce and PeerPlace to support reporting, contract compliance, and program evaluation.
- Collected and analyzed participant feedback to improve program effectiveness and service delivery.
- Developed newsletters, presentations, social media content, and promotional materials to enhance community engagement.
- Represented the organization at community events, resource fairs, and stakeholder meetings to promote services and strengthen collaborative relationships.
- Managed inventory and ordered new supplies for activities when stock was running low.
- Analyzed data from past events to identify areas for improvement.
- Assisted in training new staff on program procedures and best practices.
Geriatric Mental Health Group Counselor
Sunnyside Community Services
Long Island City
2022.08 - 2023.05
- Facilitated therapeutic support groups for older adults, promoting emotional well-being and addressing social isolation and grief.
- Conduct mental health screenings, including PHQ-9 and GAD-7 assessments, to identify symptoms of depression and anxiety.
- Develop and implement group therapy plans and activities.
- Coordinated with team to tailor group settings to individual needs, enhancing participant engagement and support.
- Provide crisis intervention and conflict resolution support
- Supported clients in identifying personal goals and developing actionable plans to achieve them, fostering independence and resilience.
- Monitor client progress and maintain detailed, confidential case records in accordance with agency standards.
Education
Bachelor of Arts - Social Work
Lehman College
Bronx, NY2023-06
Skills
- Care management
- Care Planning
- Client Advocacy
- Community Outreach
- Resource navigation
- Mental health screening
- Individual Supportive Counseling
- Program Coordination
- Program Development
- Community Partnership Development
- Data management
- CRM Management
- Microsoft Office Suite
- Data Entry & Documentation
- Team Collaboration
- Communication and Relationship Building
- Communication & Relationship Building
Timeline
Outreach Coordinator/ Case Manager
National Association on Drug Abuse Problems
2024.05 - Current
Activities Coordinator/ Outreach Coordinator/
Sunnyside Community Services
2023.05 - 2024.05
Geriatric Mental Health Group Counselor
Sunnyside Community Services
2022.08 - 2023.05
Bachelor of Arts - Social Work
Lehman College