Christine Froias
Acushnet
Summary
Experienced in a fast-paced, client-focused setting, with honed customer service and administrative skills. Strengths include effective communication, meticulous organization, and multitasking. Eager to transition into a new environment to utilize and further develop these valuable skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Travel Consultant/Leisure and Corporate
Vacations Plus/American Express Travel
- Coordinated and managed travel arrangements for corporate clients, ensuring cost-effective and efficient travel plans
- Developed personalized travel itineraries for leisure clients, resulting in a 95% customer satisfaction rate
- Provided 24/7 support to clients, resolving travel issues and emergencies promptly
- Arrange and coordinate all aspects of business travel to meet the specific needs of employers, employees, and clientele within corporate environments
- Research and evaluate travel options based on customer needs, budget, and travel preferences, including scheduling flights, accommodations, car rentals, and other travel-related services
- Develop complete travel itineraries to ensure efficient and cost-effective travel plans
Front Desk Receptionist
Southcoast Behavioral Hospital
01.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Sales Associate/Sales Support Representative
AT&T Retail
04.2013 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Corporate Hotel Reservationist
Starwood Hotels and Resorts
01.2012 - 04.2013
- Assisted corporate SPG customers with reservations
- Enroll new customers in SPG program, providing information about the program
- Address and resolve customer issues promptly and professionally
- Maintain clear and effective communication with guests and team members
- Accurately input reservation details into the system
- Promote hotel services and amenities to enhance guest experience
- Maintained up-to-date knowledge of hotel promotions, policies, and room availability to provide accurate information to guests.
- Processed reservation modifications and cancellations accurately, minimizing revenue loss for the hotel.
- Collaborated with other departments to ensure seamless booking experiences for group reservations.
Senior Travel Consultant/Corporate and Leisure
Liberty Travel
01.2008 - 01.2011
- Work closely with clients to understand their travel needs and preferences
- Plan and book travel itineraries, including flights, accommodations, and transportation
- Promote travel packages and services to clients, ensuring they receive the best possible options
- Address and resolve any travel-related issues or emergencies that arise
- Ensure clients have all necessary travel documents, such as visas and passports
- Stay updated on travel trends, destinations, and industry regulations
- Provide exceptional service to clients, building and maintaining strong relationships
- Mentor and guide junior travel consultants, sharing expertise and best practices
Education
Bachelor of Science - Health Information Management
Fisher College
New Bedford, MA05-2026
Skills
- Strong communication skills
- Patient registration
- HIPAA compliance
- Information documentation
- Microsoft office
- Medical coding
- Medical terminology
- Medical records management
- EMR / EHR
- Medical charting
- Workflow optimization
- Patient reception management
Affiliations
- A
Certification
- CPR Certification
- CPI Certification
Timeline
Front Desk Receptionist
Southcoast Behavioral Hospital
01.2021 - Current
Sales Associate/Sales Support Representative
AT&T Retail
04.2013 - 05.2019
Corporate Hotel Reservationist
Starwood Hotels and Resorts
01.2012 - 04.2013
Senior Travel Consultant/Corporate and Leisure
Liberty Travel
01.2008 - 01.2011
Travel Consultant/Leisure and Corporate
Vacations Plus/American Express Travel
Bachelor of Science - Health Information Management
Fisher College
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