Christine Galarza
Kingston,NY
Summary
Dynamic and dedicated professional with extensive experience at ShopRite, excelling in customer service and food safety. Proven ability to enhance customer satisfaction through effective communication and meticulous food preparation. Skilled in deli equipment operation and inventory management, consistently promoting a clean and organized work environment while training new staff to uphold high standards.
Overview
19
19
years of professional experience
Work History
Deli Clerk
ShopRite
Kingston NY
04.2023 - 08.2023
- Provided exceptional customer service by assisting customers with product selection and inquiries.
- Maintained cleanliness and organization of deli area, ensuring compliance with food safety regulations.
- Operated slicing equipment and scales to prepare meat and cheese products efficiently.
- Collaborated with team members to optimize workflow during peak hours, enhancing customer satisfaction.
- Trained new hires on deli procedures, promoting adherence to safety standards and quality control.
- Developed promotional displays for deli products, increasing visibility and driving sales initiatives.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
Supervisor
Terri’s Deli
Kingston NY
05.2020 - 02.2023
- Oversaw daily operations to ensure efficient workflow and exceptional service delivery.
- Trained and mentored new staff, enhancing team productivity and service standards.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Optimized employee scheduling to align staffing with peak business hours, enhancing operational efficiency.
- Ordered supplies working with companies we ordered from and checking in the new inventory.
- Working in the office, doing payroll, counting down drawers and making new money bags for the register. Doing bank deposits.
- Working in the kitchen preparing food, working wherever I was needed.
Cleaner
Enrique Hernandez
New York, NY
07.2012 - 11.2014
- Maintained cleanliness and organization of assigned areas to ensure a welcoming environment.
- Operated cleaning equipment, including vacuums and floor scrubbers, efficiently.
- Identified areas for improvement in cleaning processes, contributing to enhanced efficiency and effectiveness.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Front End Supervisor
Michaels Arts and Crafts
Kingston, NY
02.2005 - 06.2006
- Resolved customer complaints promptly, improving satisfaction rates and fostering loyalty.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Facilitated cross-departmental collaboration to drive organizational objectives.
Education
High School Diploma -
Kingston High School
Kingston, NY06.2006
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Cleaning and sanitizing
- Safe food handling practices
- Food safety
- Food preparation
- Meat slicing expertise
- Safe food handling
- Equipment safety
- Food preparations
- Sanitation practices
- Hospitality service expertise
- Order taking accuracy
- Menu memorization
- Flexible schedule
- Work area maintenance
- Equipment use
- Pricing and shelf labeling
- Proper food handling
- Platter and tray preparation
- Cash handling proficiency
- Product stocking and rotation
- Food sales and promotion
- Cash handling
- Inventory rotation
- Register operations
- Product knowledge
- Data entry
- Inventory checks
- Inventory control
- Cash register operation
- Accurate money handling
- Inventory counts
- Cooking
- Sales expertise
- Weights and measurements
Timeline
Deli Clerk
ShopRite
04.2023 - 08.2023
Supervisor
Terri’s Deli
05.2020 - 02.2023
Cleaner
Enrique Hernandez
07.2012 - 11.2014
Front End Supervisor
Michaels Arts and Crafts
02.2005 - 06.2006
High School Diploma -
Kingston High School