Christine Gaub

• Provided a personal level of service at all times while interacting with both internal and external customers.
• Meticulously entered client and service information when scheduling appointments using the company's database system.
• Conducted analysis to address client concerns which led to improved protocols.
• Addressed client concerns and referred any escalated situations to management.
• Answered incoming calls, emails and texts, took messages, and transferred calls to appropriate departments or personnel.
• Maintained daily calendars, scheduled and confirmed appointments with clients and planned daily office events.
• Scheduled and confirmed appointments and meetings for management team.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Provided training of new department hires and additional training for junior employees, as needed.
• Effectively controlled the release of proprietary and confidential information for general client lists.
• Assisted with basic bookkeeping needs such as filing and maintaining clients' records, handling cash and credit card payments.
• Assisted with special projects assigned by management when required.

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Addressed all guest complaints and referred any escalated situations to management.
• Answering multi-line phones, emails, and texts in order to schedule clients in a timely manner for an 11-room busy day spa while maximizing schedules.
• Provided onsite training of new hires and additional training for junior employees.
• Inputted information from customer calls and onsite service visits into the company's system using Millennium.
• Conducted analysis to address client concerns which led to improved protocols for scheduling clients, employees, and absenteeism.
• Effectively controlled the release of proprietary and confidential information for general client
• lists.
• Assisted with basic bookkeeping needs such as filing and maintaining clients' records.
• Performed basic administrative duties such as phone answering, handling cash and credit card payments, creating service tickets and booking appointments.
• Meticulously entered client and service information when booking appointments.
• Coordinated and booked all spa service appointments for individual and group clients.
• Executed all daily opening and closing procedures.
• Scheduled concierge team of 8-10 people.
• Greeted all guests and assisted them with requests and special services.
• Responded to the needs and requests of the spa director.
• Maintained a calm, professional and fully functional facility always.
• Worked a flexible schedule to accommodate business needs.
• Clearly communicated with each technician regarding any schedule changes.
• Suggested and sold spa services and retail products to customers.
• Researched the various types of spa therapies and treatments to be better informed of spa services.
• Showed appreciation to resort guests by thanking them for their business.
• Provided accurate product and merchandise information to customers.
• Rotated between spa front desk management and monitoring the reservation room.
• Organized spa paperwork and office files.

• Monitored and tracked development units (PS, PS2 and other)
• Created a game library for research in game development while trading with other companies.
• Assisted the QA manager in daily activities.
• Assisted game testers as needed.
• Created expense reports for senior staff when needed.
• Attended trade shows such as E3 and GDC assisting with displays and drawing in potential buyers while demonstrating games.

Same duties as described for previous employment at Safeway.

• Demonstrated that customers come first by serving them with a sense of urgency.
• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
• Maintained friendly and professional customer interactions.
• Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
• Built and maintained effective relationships with peers and upper management.
• Processed shipments and maintained organized stock shelves.
• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
• Offered exceptional customer service to differentiate and promote the company brand.
• Opened and closed the store, which included counting cash drawers and making bank deposits.
• Maintained visually appealing and effective displays for the entire store.
• Received and processed cash and credit payments for in-store purchases.
• Communicated store policy violations to the leadership team in a timely manner.
• Worked as a team member to provide the highest level of service to customers.
• Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
• Marked clearance products with updated price tags.
• Verified that all merchandising standards were maintained on a daily basis.
• Completed floor replenishment to guarantee size availability and promote customer satisfaction.