Reliable, accurate and customer-focused dental administrator with over 10 years of experience.
Overview
13
13
years of professional experience
Work History
AR ERA/EFT Specialist
Heartland Dental
09.2022 - Current
Responded to inbound inquiries regarding ERA and EFT Enrollments
Implement and Train on process of posting ERAs and EFTs
Enroll offices to receive EFTs and ERAs (eEOBs)
Reconciled accounts receivable ledger to verify payments and resolve variances.
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Utilized Microsoft Excel, Microsoft word and Outlook
Clients Relations Manager
Harmetz and Kim Dentistry
06.2020 - 08.2022
Submit employee timesheets and process payroll
Manage office social media accounts
Organized daily morning meetings to ensure patient flow
Accounting- Confirm patient insurance eligibility, post patient and insurance patients. Post applicable adjustments and mail monthly patient statements
Administrative Clinic Coordinator
University of the Pacific, Dugoni School of Dentistry
04.2017 - 10.2019
Prepared and maintained faculty/ student reimbursements, vouchers, purchase orders and department expenses
Coordinated meetings and events for dental hygiene faculty, staff and students
Prepared course presentations and examinations for professors
Maintained patient schedule and customer service to students patients
Treatment / Patient Coordinator
Seaside Dental
11.2016 - 03.2017
Coordinated multi-Doctor practice schedule for optimum productivity
Performed insurance verifications. Presented treatment plans to patients
Process insurance aging reports, follow up on outstanding claims and resolve delinquent accounts
Optimized hygienist schedule
Treatment / Orthodontic / OR Coordinator
Seaside Pediatric Dentistry and Orthodontics
05.2011 - 09.2016
Developed and organized patient flow of Dentist and Orthodontist
Established methods to increase practice production, and in turn increased volume of patients seen day to day
Lead treatment coordinator for Orthodontist
Attained pre-authorizations for Operating Room for patients to be seen by dentist and general anesthesiologist.
Education
Dental Assistant Certificate -
Concorde Career College
San Diego, CA
11.2007
High School Diploma -
Mira Mesa High School
San Diego, CA
06.2005
Skills
Account Management
Proficient in Microsoft Office
Customer Service
Knowledgeable in Dentrix and Eaglesoft
Teamwork and Collaboration
Timeline
AR ERA/EFT Specialist
Heartland Dental
09.2022 - Current
Clients Relations Manager
Harmetz and Kim Dentistry
06.2020 - 08.2022
Administrative Clinic Coordinator
University of the Pacific, Dugoni School of Dentistry