Christine Gonsalves
Summary
Dedicated to helping youth of all backgrounds broaden understanding and improve prospects. Supports educational, emotional and behavioral needs through activities, entertainment and academic assistance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Membership Aid
Boys And Girls Club Of Truckee Meadows
01.2024 - Current
- Monitored competitor activities in order to identify potential areas for improvement or expansion within our membership offerings.
- Increased membership acquisition by developing strategic marketing campaigns and targeted outreach efforts.
- Contributed to budget planning by analyzing trends in membership revenue and forecasting future income based on current initiatives.
- Optimized revenue generation through effective pricing strategies and tiered membership offerings.
- Conducted regular analysis of membership data to identify trends or areas requiring further attention, ensuring continuous improvement in the organization''s membership services.
- Implemented data-driven decision-making for improved member retention and overall satisfaction.
- Enhanced member engagement with the creation of exclusive events and networking opportunities.
Youth Development Professional
Boys And Girls Club Of Truckee Meadows
08.2023 - 01.2024
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
- Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
- Increased participant engagement through the creation of a welcoming and inclusive environment for all youth members.
- Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
- Implemented effective strategies for managing challenging behaviors while maintaining a safe and supportive atmosphere within our programs.
- Took part in sports, games, and movie nights with children.
- Helped set appropriate goals and plans to achieve targets.
Ecommerce Worker
Walmart Fulfillment Center
06.2022 - 08.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Restocked items on shelves and bins to keep inventory available.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Identified defective products or machinery and reported to supervisor.
- Organized inventory systematically for easy access.
- Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
Front Desk Lead
Fitness For 10
05.2021 - 05.2023
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Reduced wait times for guests by streamlining check-in and check-out processes.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
Warehouse Worker
Walmart Distribution Center
09.2017 - 04.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50 pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Education
GED -
Truckee Meadows Community College
Reno, NV03.2024
Skills
- Membership Growth
- Customer Service
- Time Management
- Decision-Making
- Relationship Building
- Staff Training and Development
- Goal Setting and Achievement
- Appointment Scheduling
- Closing Techniques
- Youth Mentoring
- Documentation skills
- Program Planning
- Valid Driver's License
- Safety understanding
- Positive environment planning
- Group Supervision
- Homework Assistance
- Positive Youth Development
- Youth supervision
- Youth guidance
- Parent Communication
- Verbal and written communication
- Recreational Activities
- Positive Reinforcement
- Exceptional communication
- Initiative-taking
- Billing management
- Staff Scheduling
- Problem-solving skills
- Listening Skills
- Hospitality services
- Credit and cash payments
- Cash Handling
- Microsoft Office
- Front Desk Management
- POS Systems
- Registration
- Transaction Processing
- Word Processing
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Packaging and Labeling
- Heavy Lifting
- Loading and unloading
- Warehouse Safety
- Order Picking
- Clear Communication
- Attention to Detail
- Problem-Solving
- Material Handling
- Warehouse Operations
- Order picking and processing
- Warehouse Organization
- Pallet Jack Handling
- Shipping and receiving
- Material Loading and Unloading
- Punctual and Dependable
- Stacking and Staging
- Order Fulfillment
- Pallet Jacks
- Materials handling and transport
- Forklift Operation
- Safety Protocols
- Basic Mathematics
- Order Preparation
- Forklift Operations
- Assembly and production
- Safety Training
- Health and Safety Regulations
- Warehouse Logistics
- Complex Problem-Solving
- Heavy Equipment Operation
- Hazardous Materials Handling
- Microsoft Excel
- Material Safety Data Sheets
- Willing to Learn
- Lifting and sorting
- Wrapping and boxing
- Physical Strength and Stamina
- Team Collaboration
- Critical Thinking
- Truck loading and unloading
- Warehouse environment safety
- Data Entry
- Pallet Jack Operation
- Equipment Operation
- Visual Inspection
- Health and safety compliance
- Damage Prevention
- Loading Dock Operations
Certification
- Adult and Pediatric First Aid/CPR/AED License - 2 Years
- Child Sexual Abuse Prevention Training
- Mandated Reporter Training
- Youth Development Professional Training
- 2020 Child Safety Briefing Training
- Preventing Bullying In Youth Organizations Training
- Mindfulness For Stress And Trauma Training
- Trauma-Informed Leadership Training
- Trauma-Informed Curriculum Training
- Why It's Hard to Talk About Bias – and Why You Should Training
- Learning to Break the Habit of Bias Training
- Interrupt Your Bias in the Moment Training
- Child and Adolescent Development Milestones Training
- The 4 Phases of Trauma-Informed Development Training
- The Brain & The Escalation Cycle Training
Timeline
Membership Aid
Boys And Girls Club Of Truckee Meadows
01.2024 - Current
Youth Development Professional
Boys And Girls Club Of Truckee Meadows
08.2023 - 01.2024
Ecommerce Worker
Walmart Fulfillment Center
06.2022 - 08.2023
Front Desk Lead
Fitness For 10
05.2021 - 05.2023
Warehouse Worker
Walmart Distribution Center
09.2017 - 04.2021
GED -
Truckee Meadows Community College
- Adult and Pediatric First Aid/CPR/AED License - 2 Years
- Child Sexual Abuse Prevention Training
- Mandated Reporter Training
- Youth Development Professional Training
- 2020 Child Safety Briefing Training
- Preventing Bullying In Youth Organizations Training
- Mindfulness For Stress And Trauma Training
- Trauma-Informed Leadership Training
- Trauma-Informed Curriculum Training
- Why It's Hard to Talk About Bias – and Why You Should Training
- Learning to Break the Habit of Bias Training
- Interrupt Your Bias in the Moment Training
- Child and Adolescent Development Milestones Training
- The 4 Phases of Trauma-Informed Development Training
- The Brain & The Escalation Cycle Training
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