CHRISTINE GRANADO
Westfield
Summary
Recent RN graduate with over 15 years of healthcare experience, including more than 10 years utilizing EMR information systems. Unique blend of IT and departmental project management skills, along with in-depth clinical and financial data analysis expertise. Highly proficient in presenting data analysis findings using Microsoft Excel, Microsoft PowerPoint, and Tableau. Ability to analyze system structure and workflow to recommend changes that enhance overall operations. Competent in application testing and user training for new technologies. Successfully spearheaded quality initiatives by identifying areas of improvement across various reporting sources. Strengths in project management, data-driven decision making, and motivational leadership. Passion for delivering equitable and high-quality care to all individuals, regardless of their socioeconomic status or other contextual variables.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Quality and Operations- Cardiothoracic OR Department
Newark Beth Israel Medical Center- RWJ Barnabas
11.2022 - Current
- Extract and analyze performance data related to cost and effectiveness of care by utilizing Microsoft office software to prepare presentations for executive management
- Collaborating with executive management of data platform companies to create tailored reports that can quickly and more efficiently allow members of the administrative team to assess process performance
- Running weekly Morbidity and Mortality conferences
- This includes collaborating with Surgeons, Anesthesiologists and Nurses to capture specific cardiac surgery cases that had unfavorable outcomes, maintaining records, and pulling supporting medical data such as echocardiogram films and CT scans from various software programs to display via zoom or in person
- Spearheading quality initiatives related to metrics associated with Cardiac Surgery such as blood conservation after creating a process of tracking and entering data for specific processes in the operating room
- Applying for grants that provide programs to assist in lowering length of stay, and improving cardiac surgery patient outcomes
- Experience with successfully obtaining grant and facilitating the meetings, data analysis and coordination of staff roles and education
- Assisting in project management for hospital wide change from Cerner to Epic EMR
- Entering in and reviewing billing and pay information for Physicians, Cardiac Surgeons, and Nurse Practitioners
- Daily use of Excel, Word, Publisher, Tableau, Cardiopulse, Cerner
- Cross walking data from various sources against regulatory organizations such as the Society for Thoracic Surgery, CMS, and the state of NJ
- Analyzing surgical outcomes and creating tables, graphs, and information to relay to executive management and department staff to increase efficiency, and/or make changes to improve personal performance and department performance
Quality Improvement Specialist-Care Coordination and Value Based Programs
Summit Health
01.2022 - 11.2022
- Extract and analyze performance data related to cost and effectiveness of care by utilizing Microsoft office software to prepare presentations for executive management
- Create tools for use in Microsoft office suite by analyzing data and identifying areas for high impact improvements to guide leadership decision making
- Geographic mapping
- Daily Reporting: Cost of Care, Length of Stay for Hospitals, Performance reports for Providers, Managers, and support staff
- Daily use of Excel, Word, Publisher
- Presenting findings of analyses to executive management, payer representatives and colleagues
- Analyzing inpatient hospital stays, and Emergency Department visits and creating tables, graphs, and information to relay to executive management, and department staff to increase efficiency, and/or make changes to improve personal performance and department performance
- Random chart audits to identify errors in documentation for Nurse Case Managers and Social Work Case Managers
Physician Business Manager
Riverside Medical Group
03.2017 - 03.2021
- Working with Payers such as United Health Care, Horizon, and others to create workflows for office staff to capture HEDIS and other quality measures for patients seen in Riverside Primary Care and Specialty Offices
- Daily Reporting: Cost of Care, Length of Stay for Hospitals, Performance reports for Providers, Managers, and support staff
- Daily use of Excel, Word, Publisher
- Utilizing transformational leadership methods to motivate office staff to encourage preventative, and proactive healthcare instead of reactive healthcare
- Providing education to medical providers (PA, NP, MD) on appropriate coding to submit for reimbursement
- Rounding to offices as needed to provide additional education
- Meeting with patients who utilize emergency resources at a higher rate to better understand their barriers and assist them and their families in mitigating those barriers
- Patients have direct contact with me 24/7 if desired via phone app
- Analyzing inpatient hospital stays, and Emergency Department visits and creating tables, graphs, and information to relay to executive management, providers and office managers to improve patient outcomes
Nurse Case Manager, NJ Army National Guard
Decypher Technologies
07.2015 - 03.2017
- Conduct face to face and telephonic assessments of members’ functional status, medical, behavioral, psycho-social and community resource needs
- Serve as advocate, verify interventions meet Soldier needs and goals of treatment
- Monitor ongoing performance, identify, and resolve gaps/barriers to success
- Regular communicate with leadership team to provide site-specific status updates and implement action plans
- Managed a medical assistant's daily duties and schedule
Education
Registered Nursing -
Excelsior University
Albany, NY12.2024
Master of Science - Healthcare Leadership
Western Governors University
Salt Lake City, UT01.2021
Bachelor of Science - Healthcare Management
Western Governors University
Salt Lake City, UT01.2020
Skills
- Time management
- Team leadership
- Complex Problem-solving
- Staff training and development
- Task delegation
- Documentation and reporting
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Performance management
- Policy implementation
- Performance evaluations
- Key performance indicators
- Expectation setting
- Contract management
- Employee onboarding
- Data analysis
- Partnership development
- Nursing care coordination
- Nursing unit collaboration
- Nursing standards compliance
Certification
- Licensed Practical Nurse, 05/09
- HIV Prevention Counseling, 01/12, Rutgers University, Newark, NJ
- Certified Professional in Healthcare Quality (CPHQ), 01/23
- Certified Case Manager (CCM), 08/22
- Lean Six Sigma - Green Belt, 03/24
Languages
Spanish
Professional Working
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Manager of Quality and Operations- Cardiothoracic OR Department
Newark Beth Israel Medical Center- RWJ Barnabas
11.2022 - Current
Quality Improvement Specialist-Care Coordination and Value Based Programs
Summit Health
01.2022 - 11.2022
Physician Business Manager
Riverside Medical Group
03.2017 - 03.2021
Nurse Case Manager, NJ Army National Guard
Decypher Technologies
07.2015 - 03.2017
Master of Science - Healthcare Leadership
Western Governors University
Bachelor of Science - Healthcare Management
Western Governors University
- Licensed Practical Nurse, 05/09
- HIV Prevention Counseling, 01/12, Rutgers University, Newark, NJ
- Certified Professional in Healthcare Quality (CPHQ), 01/23
- Certified Case Manager (CCM), 08/22
- Lean Six Sigma - Green Belt, 03/24
Registered Nursing -
Excelsior University
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