Christine Hackworth
Lancaster,TX
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 10 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Liability Adjuster (Contract)
Zurich American Insurance/ IPS
02.2024 - 04.2024
- Collaborated with legal teams to defend the company in litigation cases, minimizing financial losses.
- Worked closely with underwriters to identify potential risks that may affect policy pricing or eligibility.
- Reduced claim processing time through efficient investigation and documentation of claim details.
- Identified fraudulent claims by conducting thorough investigations and coordinating with law enforcement agencies.
- Coordinated with appraisers and estimators regarding property damage evaluations; this collaboration ensured accuracy in repair cost estimates.
- Managed complex claims requiring multi-faceted approaches such as subrogation recovery efforts, minimizing company exposure to financial losses.
Auto Total Loss Adjuster (Contract)
Progressive Insurance/The Best Claims Solutions
08.2021 - 10.2023
- Efficiently managed 200 CAT claims and implemented strategies to streamline and enhance the total loss workload
- Maintained an up-to-date knowledge of all applicable state statutes and regulations
- Conducted in-depth investigation and analyzed insurance liabilities concerning CAT losses and damages
- Communicated effectively next steps repairs, rental, total loss, oversaw salvaged, payments, and closing claims.
- Provided exceptional customer service throughout the claims process, ensuring client satisfaction and promoting repeat business.
- Minimized financial losses for the company by accurately determining salvage values of totaled vehicles and negotiating appropriate settlements with clients.
Commercial Auto Adjuster
Sedgwick
04.2021 - 08.2021
- Third-party administrator for Amazon fleet vehicles
- Investigating and settling claim brought against Amazon fleet drivers
- Determining liability, accepting, or denying liability relaying info to both parties
- Monitoring repairs for both fleet vehicles and rentals for claimants when needed.
Complex Auto Claims Adjuster
State Farm
09.2018 - 04.2021
- Identified and handled claims within approved limits or authority while explaining terms of policy while applying claim settlement procedures to handle claims, initiate claim payment process and closed files from start to finish
- 10+ years' experience in maintaining accurate claims information including taking notes on repair development entering them into the system of record using a streamlined process to process claims successfully.
Homeowners' Property Desk Adjuster
State Farm
09.2017 - 09.2018
- Required to process multiple claims daily ensuring timely estimates, supplements, and inspections
- Reviewed hail estimates submitted verified codes we owed per policy released ACV payments.
Auto Total Loss Adjuster
State Farm
02.2016 - 09.2017
- Calculated vehicle values presented settlement order, sent out needed paperwork and secured all documents and vehicle before payment issued.
Auto Express Claims Adjuster
State Farm
01.2014 - 02.2016
- Took recorded statement from all parties involved, established, and relayed liability
- Issued and tracked payments to customers and repair shops to ensure excellent customer experience.
Education
Bachelor of Applied Arts and Sciences -
University of North Texas
Dallas, TX12.2017
Associate of Arts -
Tarrant County Community College
Ft. Worth, TX05.2016
Skills
- Liability Analysis
- Claims Investigation
- Industry Trends Awareness
- Claims Processing
- Property valuation
- Coverage assessments
Active Adjuster Licenses
- TX
- AK
- AL
- AR
- AZ
- CA
- CT
- DE
- FL
- HI
- ID
- IN
- KY
- LA
- ME
- MI
- MN
- MS
- MT.
- NC
- NH
- NM
- NV
- NY
- OK
- OR
- RI
- SC
Certification
TWIA Claims Examiner Certification 7/2024
State Farm Certification ( Estimatics, Policy,Auto)
CA Fair Claims Practice
California Earthquake Accreditation
Timeline
Commercial Liability Adjuster (Contract)
Zurich American Insurance/ IPS
02.2024 - 04.2024
Auto Total Loss Adjuster (Contract)
Progressive Insurance/The Best Claims Solutions
08.2021 - 10.2023
Commercial Auto Adjuster
Sedgwick
04.2021 - 08.2021
Complex Auto Claims Adjuster
State Farm
09.2018 - 04.2021
Homeowners' Property Desk Adjuster
State Farm
09.2017 - 09.2018
Auto Total Loss Adjuster
State Farm
02.2016 - 09.2017
Auto Express Claims Adjuster
State Farm
01.2014 - 02.2016
Bachelor of Applied Arts and Sciences -
University of North Texas
Associate of Arts -
Tarrant County Community College
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