JOHN M. CURTIN
Claims Professional
Fredonia,NY
Summary
Multi-licensed claims professional with strong foundation in liability assessment and claims management. Known for analytical thinking, effective problem-solving, and communication skills. Reliable team player who adapts seamlessly to changing needs and consistently drives positive results. Proficient in negotiating settlements, risk evaluation, and policy interpretation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Liability Adjuster
Crawford & Company
08.2024 - Current
- Handling complex litigated casualty claims involving municipality and government-involved claims and commercial automotive and property claims. Effectively working with attorneys to investigate and settle large-loss bodily injury claims.
- Worked closely with underwriters to identify potential risks that may affect policy pricing or eligibility.
- Directed claims negotiations within allowable limit of $1M and supported successful litigations for advanced issues.
- Managed high case volume while maintaining exceptional customer service and attention to detail.
- Maintained organized records of claim files, streamlining future reference needs as well as improving overall departmental organization.
- Collaborated with medical professionals when assessing bodily injury claims to ensure proper evaluation of injuries sustained during accidents or incidents involving insured parties or third parties involved.
- Continuously sought professional development opportunities, staying abreast of industry changes and advancements to better serve clients and improve claim handling skills.
Content Writer/Editor
Redwood Media
06.2024 - Current
- Volunteer-based position writing web content for Redwood Media's “Trek Central.”
- Completed thorough research into assigned topics.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Photographer/Owner
J.M. Curtin Photography
08.2013 - Current
- Photographer offering portrait services and capturing landscape photography throughout the Western New York region.
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
Multi-Line Field Adjuster
Crawford & Company
07.2023 - 08.2024
- Managed insurance claims for multiple clients across most lines of insurance. Completed fieldwork and investigations for client's claims throughout Western New York. Handled Personal Property Claims, assessing physical damage to residences and third-party commercial buildings.
- Made recommendations to manager on damages exceeding adjuster's authority.
- Reduced turnaround time for claim resolutions through prompt scheduling of appointments with policyholders following receipt of new assignments.
- Worked proactively with insured parties to mitigate further damage and prevent potential safety hazards on affected properties.
- Maintained accurate claim records by diligently updating case files with any new information or documentation obtained throughout the investigation process.
- Enhanced customer satisfaction by providing timely and accurate updates on the status of their claims.
Senior Liability Examiner
Traveler's Insurance
10.2022 - 07.2023
- Handled personal automotive claims through advanced liability and coverage investigations. Claims handled in all 50 states.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Examined forms to determine insurance coverage and validity.
- Analyzed information gathered from investigations and reported findings.
- Maintained up-to-date knowledge of industry regulations to ensure accurate application assessments.
Telephone Claims Representative I
GEICO Insurance
08.2022 - 10.2022
- Handled personal automotive claims through advanced liability and coverage investigations. Claims handled in NY, CT and reciprocally licensed states.
- Coordinated effectively with other departments as needed when handling interrelated claims or escalating issues requiring further attention outside of my scope as a Telephone Claims Representative.
- Adapted quickly to changing company policies, procedures, or technology updates—ensuring seamless service delivery at all times.
- Provided mentorship to new hires, sharing knowledge and experience in order to expedite their learning curve within the role.
- Enhanced customer satisfaction by promptly and accurately addressing insurance claims over the phone.
Customer Service Representative
GEICO Insurance
08.2017 - 08.2022
- Entry-level position handling first notice of loss (FNOL) intake for personal automotive insurance, bringing clear liability claims to resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Property Technical Certification I -
The Institutes
11.2023
Business Studies -
Bryant & Stratton College
06.2021
Bachelor's Degree - Communications
Niagara University
05.2013
Skills
- Litigation Support & Resolution
- Complex Casualty Claims
- Bodily Injury Settlements
- Recorded Statements
- Liability Investigations
- Policy Interpretation
- Legal liability
- Legal Writing (ie RORs, Denials)
- Creative Writing
- Investigative Journalism
- Superior Customer Service
- Special knowledge of negligence and state laws
- Property Claim Estimating (via Xactimate)
- Most Claim Software/Framework
- Microsoft applications
- Adobe Photoshop
- Liability analysis
- Claims investigation
- Industry trends awareness
- Dispute resolution
- Independent judgment
- Policy interpretation
- Legal compliance
- Problem-solving
- Customer service
- Attention to detail
- Verbal and written communication
- Team collaboration
- Critical thinking
Accomplishments
- Served as Lead Adjuster handling a diary of more than 100 complex claims.
- "My entire team loves and appreciates John Curtin. He has taken over some very bad files and always evaluates them accurately, works well with counsel, provides great recommendations, and has been able to move files. We appreciate everything he does and the urgency he consistently gives each file. We enjoy him and love working with him. He was the best addition to this team. So, thank you for John." - AmGuard Insurance, Client 2024-2025.
- Recognized in Marquis' Who's Who 2024
Certification
- New York Independent Adjuster # IA-1803256
- Kentucky Adjuster license
- New Hampshire Adjuster license
- Delaware Adjuster license
- Texas Adjuster license
- Florida Adjuster license
- Connecticut Adjuster license (and reciprocal state licenses)
- Property Technical Certification I
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Liability Adjuster
Crawford & Company
08.2024 - Current
Content Writer/Editor
Redwood Media
06.2024 - Current
Multi-Line Field Adjuster
Crawford & Company
07.2023 - 08.2024
Senior Liability Examiner
Traveler's Insurance
10.2022 - 07.2023
Telephone Claims Representative I
GEICO Insurance
08.2022 - 10.2022
Customer Service Representative
GEICO Insurance
08.2017 - 08.2022
Photographer/Owner
J.M. Curtin Photography
08.2013 - Current
Property Technical Certification I -
The Institutes
Business Studies -
Bryant & Stratton College
Bachelor's Degree - Communications
Niagara University
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