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Christine Headley
Retail Sales
Springfield,MO
Summary
Dedicated retail professional with proven skills in customer service, cash register operation, and problem-solving. Committed to enhancing the customer experience and achieving sales goals through effective teamwork.
Attention to detail, up selling techniques, promoting the sales of credit card applications along with loyalty programs.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Cracker Barrel
Springfield, MO
11.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Operated point-of-sale system accurately, processing transactions efficiently.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Provided product knowledge and recommendations to customers, fostering informed purchasing decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Engaged with customers to address inquiries and resolve issues effectively.
Cashier-Customer Service
Kohl's Department Stores
Springfield, MO
07.2020 - 11.2025
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries and returns to enhance satisfaction.
- Maintained clean, organized checkout area to ensure optimal shopping experience.
- Conducted cash handling procedures following company guidelines for accuracy.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new cashiers on register operations and customer service standards.
- Monitored inventory levels at register, notifying management of low stock items.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Medical Billing And Coding
DeVry University
Naperville, IL05-2016
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash register operation
- Professional appearance
- Cross-selling techniques
- Sales goals attainment
- Retail sales
Accomplishments
Accomplishments at Kohl's
Employee of the Month July 2021
MVP Associate for Credit Excellence February 2023
MVP Associate for Credit Excellence July 2023
Second Top Credit Producer Four Years Running
Thirteen "5" Star Customer Service Surveys
Compliments from Store Management for Selling Credit
Recognized via a Kohl's Regional e-mail for Top Ten Sales Associates with the Ranking of #4
Accomplishments at Cracker Barrel
Hired the same day of my interview
Approved by Store Manager the maximum hourly wage
Promoted and received a raise after 6 months employment
Timeline
Retail Sales Associate
Cracker Barrel
11.2025 - Current
Cashier-Customer Service
Kohl's Department Stores
07.2020 - 11.2025
No Degree - Medical Billing And Coding
DeVry University