Christine Heckel
Howell,NJ
Summary
Knowledgeable and motivated professional with extensive experience maintaining customer relations and satisfaction. Articulate, energetic and results-oriented leader ready to take on new professional challenges with a forward thinking organization.
Overview
22
22
years of professional experience
Work History
Energy Efficiency Program Consultant
NJ Natural Gas
01.2011 - 02.2024
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Ensured compliance with industry regulations and requirements as well as company policies throughout all stages of the program lifecycle.
- Produced detailed and relevant reports for use in making business decisions.
- Conducted program evaluations, identifying areas for improvement and making necessary adjustments.
- Actively participated in industry conferences or events as a representative of the organization.
- Trained team members, sharing industry knowledge and best practices to foster professional growth.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Assisted in recruiting new hires for the SaveGreen service department, conducting interviews and making hiring recommendations.
- Assessed customer service data to identify and address improvement opportunities.
- Maximized performance by monitoring daily activities and mentoring team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Medical Coordinator
Schibell Law, LLC
01.2008 - 01.2009
- Completed forms, reports, logs, and records to quickly handle all documentation for legal files.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Composed contracts, pleadings and motions in accordance with established guidelines.
- Screened telephone calls and forwarded to appropriate attorneys.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Legal Secretary
Church & Dwight Co
01.2006 - 01.2008
- Scheduled and made appointments for Deputy General Counsel, Tax Counsel, VP of Tax and Patent Trademark Paralegals.
- Created, indexed, and maintained client binders.
- Created and printed legal documents for attorneys to review.
- Prepared Incorporation papers: Disclosure Committee and Sarbanes Oxley Certificate.
Executive Assistant (Temp)
Church & Dwight Co
01.2004 - 01.2006
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements for Vice President and staff of 32.
- Volunteered to help with special projects of varying degrees of complexity.
- Screened personal and business calls and directed to appropriate party.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist Assistant
Tomaino, Tomaino, Iamello & Associates, PA
01.2002 - 01.2004
- Supported 5 Principals, Marketing Director and Coordinator; along with office staff of 15.
- Typed meeting minutes and correspondence using a Dictaphone
- Assisted with specification packages, marketing mailings and redlined blueprints.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Computerized Office Specialist, Microsoft Office
Teksolv Inc. Computer Training Center
New JerseyIntroduction To Paralegalism, Certificate Program
Rutgers Division of Continuous Education
New JerseySkills
- Organizational Development
- Team Management
- Verbal and Written Communication
- Data Management
- Task Prioritization
- Teamwork and Collaboration
- Remote Office Availability
- Report Generation
- Database Management
- Staff education and training
- Relationship Building
- Sales
Accomplishments
Helped achieve a long running 15 year energy efficiency program through effectively processing rebates, loans and program marketing and outreach for 13 years.
Timeline
Energy Efficiency Program Consultant
NJ Natural Gas
01.2011 - 02.2024
Medical Coordinator
Schibell Law, LLC
01.2008 - 01.2009
Legal Secretary
Church & Dwight Co
01.2006 - 01.2008
Executive Assistant (Temp)
Church & Dwight Co
01.2004 - 01.2006
Receptionist Assistant
Tomaino, Tomaino, Iamello & Associates, PA
01.2002 - 01.2004
Computerized Office Specialist, Microsoft Office
Teksolv Inc. Computer Training Center
Introduction To Paralegalism, Certificate Program
Rutgers Division of Continuous Education
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