Summary
Overview
Work History
Education
Skills
Professional Skills
Timeline
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NORMANDIE KNIOLA

Bastrop,TX

Summary

Aspiring project manager with a proven track record in enhancing productivity and ensuring on-time project delivery. Skilled in leading cross-functional teams and managing projects from initiation to completion. Expertise in developing innovative solutions for complex challenges while maintaining effective communication with stakeholders. Background includes administrative support and sales experience across diverse industries.

Overview

4
4
years of professional experience

Work History

Energy Efficiency Program Assistant

Texas Gas Service
Austin, TX
01.2024 - Current
  • Conducted a customer application review turnover rate that resulted in 93% or higher.
  • Maximized team productivity by implementing a new training program and coaching sessions, leading to an increase in efficiency.
  • Served as the central liaison for account holders, facilitating program resources, coordinating meeting schedules, and offering administrative assistance.
  • Completed and maintained multiple detailed records of all program activities, data collection, and results.
  • Streamlined training efforts in a brief time frame and facilitated operations across two different department groups during high-demand periods.

Dispatcher

Texas Gas Service
Austin, TX
08.2022 - 01.2024
  • Maintained a production success rate of 97% while ensuring high-quality deliverables that resulted in company satisfaction, strengthened interdepartmental relationships, and significantly elevated the department’s performance.
  • Onboarded multiple new department associates and provided training on company processes, procedures, and best practices within a year of joining the team.
  • Assembled incoming request entries efficiently by assigning tasks based on technicians' skills and availability to achieve a prompt resolution of customer concerns.
  • Managed the coordination of dispatchers, streamlining tasks and resource distribution to maximize productivity and improve departmental operations.

Project Coordinator

Keller-Williams LV Realty
Las Vegas, NV
01.2021 - 05.2022
  • Oversee project resources, including personnel, budgets, and materials while managing resources to handle over 200 customer calls monthly and building relationships with over 50 new clients, contributing to a increase in the group success rate.
  • Developed and nurtured strong relationships with suppliers and buyers, effectively fostering partnerships that enhance business collaboration, and ensure the timely delivery of project materials and services.
  • Produced detailed quarterly sales and open reports, distributing critical information to agents and executives to facilitate informed decision-making.

Education

Associates of Science - Communications

College of Southern Nevada
Las Vegas, NV

Skills

Program and portfolio management

Data analytics and design

Excel

CRM tools

Maximo

OneDrive

PragmaCAD

OneMap

Power BI

Sharepoint

Professional Skills

  • Vendor relationship management
  • Stakeholder engagement and communication
  • Conflict resolution and negotiation
  • Resource allocation and optimization
  • Team collaboration and delegation
  • Adaptability and critical thinking
  • Scope and schedule management

Timeline

Energy Efficiency Program Assistant

Texas Gas Service
01.2024 - Current

Dispatcher

Texas Gas Service
08.2022 - 01.2024

Project Coordinator

Keller-Williams LV Realty
01.2021 - 05.2022

Associates of Science - Communications

College of Southern Nevada

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