Christine Helton
Orlando,FL
Summary
Seasoned service industry worker with 20+ years service, ranging anywhere from mom and pops, to sports bar, to banquet halls, to fine dining. I have been a manager, a barback, a host, a bartender, a server, and have even worked the kitchen a time or two. Very detailed orientated. I'm looking for a company that I can grow in.
Overview
3
3
years of professional experience
Work History
Call Center Customer Service Representative
The Improv Comedy Club
02.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered basic questions about purchasing tickets, seating, dining, etc. No actual phone sales.
Server
The Improv Comedy Club
11.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system and tablets to place orders and manage bills.
- Bussed and reset tables to keep dining room and work areas clean. Had to flip the room in between shows and weekend nights as shows were back to back.
- Very high paced environment with dim lighting.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender
Breakers Bar & Grill
05.2020 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Pool hall so we had leagues throughout the week. Dealt with high volume and keeping up with multiple persons tabs with multiple pool talbes.
Education
Medical Assistant - Medical Assisting
Lincoln College of Technology
Florence, KY04.2012
Skills
- POS Systems and Ordering Platforms
- Customer Service and Rapport
- Train Employees
- Cocktail Knowledge
- Wine and Liquor Service
- Order Accuracy
- Suggestive Selling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Call Center Customer Service Representative
The Improv Comedy Club
02.2022 - Current
Server
The Improv Comedy Club
11.2021 - Current
Bartender
Breakers Bar & Grill
05.2020 - 08.2021
Medical Assistant - Medical Assisting
Lincoln College of Technology
Similar Profiles
Leslie UstaranLeslie Ustaran
Bartender/Manager, Projects at Improv Comedy ClubBartender/Manager, Projects at Improv Comedy Club
Anna HaabAnna Haab
Server at Improv Comedy ClubServer at Improv Comedy Club
Carley ReuterCarley Reuter
Bartender at Hyenas Comedy Night ClubBartender at Hyenas Comedy Night Club