Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Lockett

Chappaqua,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Call Center Customer Service Representative

Iqor
08.2020 - 07.2023
  • Provided exceptional customer service by answering inbound calls, resolving customer inquiries, and addressing customer concerns promptly and courteously.
  • Utilized effective communication skills to actively listen to customers, identify their needs, and offer appropriate solutions, resulting in a high customer satisfaction rating.
  • Demonstrated excellent problem-solving abilities by efficiently resolving complex customer issues, and ensuring customer retention and loyalty.
  • Collaborated with team members and supervisors to gather and share customer feedback, contributing to process improvements and enhancing overall customer experience.

Customer Service Crew Member

McDonald's
04.2018 - 07.2020
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner, resulting in increased customer satisfaction ratings by 20%.
  • Resolved customer inquiries and complaints promptly and effectively, demonstrating strong problem-solving and communication skills.
  • Collaborated with team members to streamline processes and improve overall efficiency, resulting in a 15% reduction in customer wait times.
  • Trained new crew members on company policies and procedures, ensuring they were knowledgeable and confident in delivering excellent customer service.

Sales and Customer Service Internship

Northwestern Mutual
08.2017 - 05.2018
  • Provided exceptional customer service by effectively assisting customers with a wide range of issues, orders, and inquiries.
  • Demonstrated exceptional communication skills by utilizing multiple communication channels such as phone, email, chat, and other relevant mediums to effectively and professionally engage with customers.
  • Cultivated and nurtured strong relationships with both new and existing customers, actively prospecting and fostering connections with potential clients.
  • Efficiently collected and organized sales order information from customers and sales personnel, accurately entering data into computer systems (SAP/OMT).

Education

Diploma - Sociology and Psychology

Grambling State University
Grambling, LA
12.2023

High School Diploma -

West Saint Mary High School
Baldwin, LA
05.2018

Skills

  • Customer Service and Assistance
  • Billing Adjustments and Refunds
  • Call Volume and Quality Metrics
  • Document and Records Management
  • Policy and Procedure Adherence
  • Typing 45 WPM
  • Quality Assurance Evaluation
  • Administrative and Office Support
  • First-Tier Technical Support
  • Call Center Operations
  • High-Volume Environments
  • Training and Development
  • Complex Product Knowledge
  • Written and Oral Communications
  • Escalated Calls Management
  • Strong Analytical and Problem-Solving Skills
  • Intuit QuickBooks
  • Adobe Systems Adobe Acrobat
  • ADP Workforce Now
  • Sales Referral Coordination
  • Sales Quota Achievement
  • POS Systems and Ordering Platforms
  • Adaptability and Flexibility
  • Conflict Resolution Techniques
  • Inbound and Outbound Calling
  • Corporate Policies and Procedures
  • Live chat Messaging
  • Microsoft and Computer Proficiency
  • Client Relationship Management
  • Hospitality and Accommodation
  • Multi-Line Telephone Operation

Timeline

Call Center Customer Service Representative

Iqor
08.2020 - 07.2023

Customer Service Crew Member

McDonald's
04.2018 - 07.2020

Sales and Customer Service Internship

Northwestern Mutual
08.2017 - 05.2018

Diploma - Sociology and Psychology

Grambling State University

High School Diploma -

West Saint Mary High School

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Brittney Lockett