Christine Henderson
Customer Service
Summary
Reliable employee seeking full time customer service position. Offering excellent communication and good judgment. Seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service
McDonald's
Lakeland, FL
10.2021 - 03.2022
- Greeted customers when entering and leaving the restaurant. Making customers feel welcome, important and appreciated.
- Maintained a clean, tidy and well stocked dining room and checkout area.
- Resolved customer complaints and made sure they were happy and satisfied with the outcome.
- Handled daily credit and cash transactions for customers with accuracy and speed.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Representative
SYKES
Lakeland, Florida
12.2018 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Assistant Manager
Wendy's
Lakeland, Florida
02.2017 - 10.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
High School Diploma -
Honeoye Falls-Lima Senior High School
Honeoye Falls, NY06.1997
Skills
- Flexible and Adaptable
- Self-Motivated
- Good listening skills
- Decision Making
- Responsible
- Teambuilding
Timeline
Customer Service
McDonald's
10.2021 - 03.2022
Customer Service Representative
SYKES
12.2018 - 09.2021
Assistant Manager
Wendy's
02.2017 - 10.2020
High School Diploma -
Honeoye Falls-Lima Senior High School
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