Christine Henness
Dayton
Summary
Dynamic and results-driven professional with a strong background in customer service and teamwork, honed at Meijers Warehouse. Recognized for enhancing order fulfillment accuracy and training new hires. Proven problem-solver with a keen attention to detail, committed to fostering a collaborative work environment and exceeding performance goals.
Overview
11
11
years of professional experience
Work History
Team Member
Meijers Warehouse
Troy, OH
09.2018 - Current
- Operated forklifts and pallet jacks to efficiently move products within warehouse environment.
- Collaborated with team members to ensure timely order fulfillment and accurate inventory management.
- Conducted quality checks on incoming and outgoing shipments, maintaining high standards of accuracy.
- Trained new hires on safety protocols, equipment usage, and operational procedures within the warehouse.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Receptionist
Walter Kremer Insurance Angency
Dayton, OH
08.2018 - 09.2018
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Help Desk Technician
Teleperformance
Fairborn, OH
05.2018 - 06.2018
- Documented and escalated unresolved issues to ensure timely resolutions.
- Analyzed recurring problems and proposed solutions to enhance service delivery.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
- Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
- Supported end-users in various applications to optimize their productivity and performance.
- Documented support interactions for future reference.
Team Member
JOANN Fabrics and Crafts
Piqua, OH
09.2014 - 05.2018
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Education
Associate of Arts -
Sinclair Community College
Dayton, OH05-2017
High School Diploma -
Troy Christian
Troy, OH05-2012
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Complaint resolution
- Order preparation
- Team building
Timeline
Team Member
Meijers Warehouse
09.2018 - Current
Receptionist
Walter Kremer Insurance Angency
08.2018 - 09.2018
Help Desk Technician
Teleperformance
05.2018 - 06.2018
Team Member
JOANN Fabrics and Crafts
09.2014 - 05.2018
Associate of Arts -
Sinclair Community College
High School Diploma -
Troy Christian