Christine Hilbec
Gresham,OR
Summary
Senior Operations Leader with 10+ years of experience scaling service-based and construction-related businesses through systems development, digital marketing strategy, financial oversight, and team leadership. Proven ability to build infrastructure from the ground up, optimize workflows, implement CRM platforms, drive lead generation through SEO and paid advertising, and align operations with revenue growth. Trusted partner to CEOs for strategic execution, process improvement, and cross-functional leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
The Spray Foam Company
Portland, OR
01.2024 - Current
- Direct full operational strategy including field execution, administrative oversight, marketing performance, and revenue systems
- Designed and implemented company-wide Standard Operating Procedures to scale operations
- Built and deployed a fully integrated CRM platform; trained entire team on usage, accountability, and KPI tracking
- Lead SEO strategy resulting in increased organic lead acquisition
- Manage and optimize Google Ads campaigns with focus on ROI and cost-per-acquisition reduction
- Oversee website development and digital presence strategy
- Establish performance metrics and accountability systems across departments
- Serve as strategic partner to ownership on operational growth initiatives
Project Manager / Senior Estimator
Resto Plus Contents
Fullerton, CA
08.2022 - 08.2023
- Manage project lifecycle from scope development through insurance approval and execution
- Produce detailed Xactimate estimates and negotiate directly with adjusters
- Implement documentation systems using Matterport and structured reporting standards
- Develop internal SOPs to streamline estimating and administrative workflows
- Coordinate field teams and administrative staff to maintain schedule integrity
- Act as executive liaison between CEO, clients, adjusters, and referral partners
- Led project teams to deliver on-time and within budget for multiple high-impact initiatives.
- Developed comprehensive project plans, outlining scope, objectives, timelines, and resource allocation.
Office Manager / Managing Partner
Green Home Solutions
Lake Forest, CA
06.2019 - 02.2022
- Played key leadership role in launching startup operations
- Built operational policies, procedures, and administrative systems from inception
- Oversaw HR, payroll, invoicing, scheduling, and vendor management
- Supported revenue growth through sales coordination and marketing initiatives
- Reported directly to CEO on performance metrics and operational targets
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling and logistics for team meetings and client appointments.
Office Manager / Administrative Operations
SERVPRO
Lake Forest, CA
05.2015 - 06.2019
- Led high-volume restoration office operations
- Managed financial documentation, insurance communications, and job auditing systems
- Coordinated crews, maintained compliance, and supported operational scalability
- Improved documentation accuracy and internal tracking systems
Ending Position - Assistant Manager
Chuck E. Cheese
Mission Viejo, CA
03.2008 - 11.2014
- Led staff training, scheduling, and performance management in high-volume environment
- Managed inventory control, budgeting, and operational targets
- Built foundational leadership and team development skills over 7+ year tenure (Worked my way up every position and had fun every step of the way!)
Skills
- Operational Strategy & Execution
- Business Process Optimization
- Revenue Growth & KPI Management
- Digital Marketing Operations (SEO & Google Ads)
- CRM Architecture & Implementation
- Insurance & Restoration Estimating (Xactimate Certified)
- SOP Development & Organizational Infrastructure
- Cross-Functional Team Leadership
- Financial & Administrative Oversight
- Vendor & Stakeholder Management
Certification
Xactimate Certified (Level 1 & 2)
Former IICRC Water Damage Restoration Certified
OSHA PP&E
Driver’s License
Timeline
Operations Manager
The Spray Foam Company
01.2024 - Current
Project Manager / Senior Estimator
Resto Plus Contents
08.2022 - 08.2023
Office Manager / Managing Partner
Green Home Solutions
06.2019 - 02.2022
Office Manager / Administrative Operations
SERVPRO
05.2015 - 06.2019
Ending Position - Assistant Manager
Chuck E. Cheese
03.2008 - 11.2014