Christine Hissam
Beyond Behavior Consulting
Mountain Top,PA
3
Certifications
19
years of professional experience
Administrative Assistant coordinating scheduling, client communication, and office workflow across an early learning center. Supports daily coverage, appointment management, and family outreach while keeping records organized and service responsive. Brings childcare operations experience in a fast-paced setting where clear communication and dependable follow-through help keep teams aligned.
Work History
Behavior Technician
2 Years- Coordinate 100% of appointment changes through HIPAA-compliant scheduling software.
- Support 5 client sessions weekly while maintaining consistent behavior therapy routines.
- Communicate clearly with client parents and caregivers to align treatment updates and daily care needs.
- Deliver ABA-based behavior support during therapy sessions, following established treatment plans and routines.
- Maintain HIPAA-compliant documentation in scheduling and specialty software to protect client privacy.
- Apply behavior modeling and incident de-escalation protocols to support safe, structured sessions.
- Use pediatric first aid and CPR training to respond calmly to health or safety concerns.
Assistant Teacher
1 Year 8 Months- Assisted lead teachers with classroom management, supervision, and smooth daily activity transitions.
- Reinforced positive behavior through redirection, behavior modeling, and clear expectations during group activities.
- Prepared lesson materials, learning centers, and classroom supplies for daily instruction.
- Maintained confidentiality while organizing child records, forms, and classroom documentation.
Para Educator
1 Year 7 Months- Reinforced classroom expectations through consistent behavior modeling and positive redirection.
- Assisted lead teachers with lesson preparation, classroom setup, and small-group activities.
- Monitored student safety during transitions, recess, and other unstructured classroom times.
- Communicated student needs and daily observations to classroom teachers and support staff.
Center Director
1 Year 9 Months- Manage appointment requests while keeping center scheduling organized and responsive.
- Handle all parent communications per day with timely updates and clear follow-through.
- Coordinate office operations, including client scheduling, phone support, and email correspondence.
- Lead team communication with clientele to maintain a professional, consistent front desk experience.
- Support administrative accuracy by maintaining client schedules and managing office tasks efficiently.
Lead Infant Teacher
9 Months- Maintained structured infant routines that supported sleep, feeding, and supervised play throughout the day.
- Implemented age-appropriate activities that supported early development and sensory engagement for infants.
- Communicated daily updates to parents about feeding, naps, and developmental observations.
- Modeled calm behavior and positive interactions to reinforce early social-emotional development.
Merchandiser
5 Months- Surveyed store conditions and merchandising needs to identify restock gaps and display updates.
- Maintained client relationships through reliable execution, clear communication, and consistent follow-through on assigned service visits.
- Prepared merchandise areas for each visit by organizing product placement, correcting stock presentation, and supporting planogram compliance.
Customer Service Representative
6 Months- Provided friendly front-line service for postal, lottery, and Western Union customers at the checkout counter.
- Balanced checkout duties with payment processing and daily register accuracy in a fast-paced retail setting.
- Supported smooth store operations by resolving routine customer questions and directing requests to the right service area.
Assistant Toddler Teacher
4 Months- Executed age-appropriate lesson activities for one-year-olds, reinforcing early learning through play-based instruction.
- Reinforced toddler behavior expectations with positive redirection, behavior modeling, and consistent classroom routines.
- Documented daily observations, attendance, and care notes to support accurate childcare documentation and family communication.
- Supported classroom safety by following child supervision, emergency response, and pediatric first aid procedures.
Shift Supervisor
2 Years 2 Months- Supervise front-line employees during customer interactions, reinforcing professional phone etiquette and consistent service quality.
- Manage time-sensitive projects to meet deadlines and keep daily store operations on schedule.
- Coordinate shift priorities and resolve customer issues to keep workflow organized under pressure.
Shift Supervisor
5 Years 5 Months- Supervised front-end staff during opening, closing, and peak periods to keep service running smoothly.
- Trained new associates on register procedures, customer service standards, and store policies.
- Monitored inventory levels and restocked merchandise to support sales floor readiness and product availability.
- Resolved customer concerns at the register and on the sales floor with calm, professional communication.
Education
Bachelor of Science - Business
- Elementary Education
Skills
Child development instruction
Behavior modeling
Pediatric first aid
CPR
Lesson planning
Appointment scheduling
Parent communication
Classroom management
Childcare documentation
Confidential information handling
Attendance tracking systems
Incident de-escalation protocols
Licensing compliance audits
Program quality assessment
Certification
First Aid Certification
Personal Information
- Title: Education and Behavioral Professional
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Additional Information
Authorized to work in the US for any employer
Timeline
Behavior Technician
Beyond Behavior Consulting
10.2024 - CurrentRead More
Assistant Teacher
LUZERNE COUNTY HEAD START
02.2024 - 10.2025Read More
Para Educator
CRESTWOOD SCHOOL DISTRICT
04.2022 - 11.2023Read More
Center Director
M Top Kids
07.2020 - 04.2022Read More
Lead Infant Teacher
LEAP Academy
05.2019 - 02.2020Read More
Merchandiser
TNG Retail Services
12.2018 - 05.2019Read More
Customer Service Representative
Hy-Vee
09.2018 - 03.2019Read More
Assistant Toddler Teacher
Bright Horizons- King's College Early Learning Center
04.2017 - 08.2017Read More
Shift Supervisor
CVS Pharmacy
01.2015 - 03.2017Read More
Shift Supervisor
Rite Aid
06.2007 - 11.2012Read More
Luzerne County Community College
from Elementary Education
Read More
Penn State
Bachelor of Science from Business
Read More