Christine Howell
Collections Representative
Virginia Beach ,VA
Summary
Dynamic Collections Representative with a proven track record at Household Credit Services, excelling in payment arrangements and customer negotiations. A goal-oriented team player skilled in data entry, I consistently achieved high collection rates while delivering exceptional service and maintaining compliance with industry regulations.
Overview
6
6
years of professional experience
Work History
Collections Representative
City Of Chesapeake, Virginia Government
09.2001 - 09.2002
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
Senior Collection Representative
Household Credit Services
09.1996 - 09.2000
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Used probing techniques to determine debtors' reasons for delinquency.
Education
Liberal Arts
Tidewater Community College
Virginia Beach, VAHigh School Diploma -
Kempsville High School
Virginia Beach, VA06.1993
Skills
Goal oriented
Accomplishments
I was chosen to be Collector of the Month while I was employed with Household Credit Services.
I also was consistently the top collector on my team.
I also made the Dean’s List twice while I attended Tidewater Community College.
Timeline
Collections Representative
City Of Chesapeake, Virginia Government
09.2001 - 09.2002
Senior Collection Representative
Household Credit Services
09.1996 - 09.2000
Liberal Arts
Tidewater Community College
High School Diploma -
Kempsville High School
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