Terri Whipple
Sioux City,IA
Summary
Dynamic professional with a proven track record at Premier Bank Card, excelling in collections and client retention. A goal-oriented team player skilled in data entry and communication strategies, I have successfully negotiated payment arrangements and implemented process improvements, enhancing overall collection outcomes and customer satisfaction.
Overview
35
35
years of professional experience
Work History
Collections Representative
Premier Bank Card
03.2007 - 11.2025
- Managed collections process, ensuring compliance with regulations and company policies.
- Negotiated payment arrangements, improving client satisfaction and retention rates.
- Developed and implemented effective communication strategies to facilitate debt recovery.
- Analyzed customer accounts to identify trends, recommending solutions for improved collection outcomes.
Assistant Manager
Dress Barn
08.2004 - 03.2007
- Led team in executing operational strategies, enhancing workflow efficiency and productivity.
- Developed training programs for new staff, improving onboarding processes and knowledge retention.
- Implemented inventory management system, streamlining stock control and reducing discrepancies.
- Coordinated cross-departmental communication to ensure alignment on project goals and timelines.
Sales Associate
Younkers
08.1997 - 08.2004
- Provided exceptional customer service, enhancing shopping experiences and fostering customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new sales associates on product knowledge and sales techniques to promote team efficiency.
- Conducted product demonstrations to highlight features, benefits, and drive sales conversions.
- Collaborated with management to develop promotional displays that increased product visibility and customer engagement.
Mail Clerk
Gateway
08.1990 - 01.1997
- Managed daily mail distribution and ensured timely delivery across departments.
- Oversaw sorting operations to maintain organization and efficiency in mail handling.
- Trained new staff on postal regulations and internal procedures for mail processing.
- Implemented process improvements to enhance workflow and reduce processing time.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
Education
High School Diploma -
North High School
Sioux City, IA05-1979
Skills
- Team player
- Data entry
- Goal oriented
- Team collaboration
Timeline
Collections Representative
Premier Bank Card
03.2007 - 11.2025
Assistant Manager
Dress Barn
08.2004 - 03.2007
Sales Associate
Younkers
08.1997 - 08.2004
Mail Clerk
Gateway
08.1990 - 01.1997
High School Diploma -
North High School