Annica Johnson
Georgetown,TX
Summary
Highly motivated professional with the ability to build productive relationships with customers and vendors as well as coworkers. Strong analytical and problem solving skills, with the ability to make well thought out decisions. Effective at multitasking; excellent written, verbal communication skills.
Overview
9
9
years of professional experience
Work History
Collections Representative
Velera
Remote
09.2025 - Current
- Managed high-volume collections accounts, ensuring timely payments and minimizing delinquency rates.
- Resolved customer inquiries and disputes, fostering positive relationships to encourage prompt payment.
- Developed and implemented strategies to improve collection processes, enhancing overall efficiency and effectiveness.
- Trained and mentored junior representatives on best practices in collections techniques and customer service.
- Conducted regular follow-ups with customers, maintaining consistent engagement to facilitate timely debt resolution.
- Processed payments and contracts on accounts.
- Handled Number outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing resources to locate debtors and updated information in company system.
- Negotiated to collect balance in full.
Construction Foreman
Parker Communications
08.2024 - Current
Construction Foreman
ADB Companies
05.2024 - 08.2024
- Plan, organize, and participate in construction projects. Help manage costs to keep projects within budget. Predict resources needed to complete projects. Issue technical site visit progress updates as needed. Train and mentor workers and laborers depending on the size of the project. Lead Teams across multiple different trades. In charge of and responsible for equipment and materials on site.
Foreman Construction
Fyberkon
03.2023 - 05.2024
- Plan, organize, and participate in construction projects. Help manage costs to keep projects within budget. Predict resources needed to complete projects. Issue technical site visit progress updates as needed. Train and mentor workers and laborers depending on the size of the project. Lead Teams across multiple different trades. In charge of and responsible for equipment and materials on site.
Foreman
Motive Infrastructure Solutions
08.2021 - 03.2023
- Maintaining, repairing, and installing wireline telecommunication infrastructure. Traveling to different job sites (company vehicle provided). Maintaining, repairing, and installing wireline telecommunication infrastructure. Enjoys working with a team and has a positive, constructive attitude. Willing and open to learning new tasks and working outside of your knowledge comfort zone. Ability to lift 40 pounds and operate heavy equipment.
Utilikon
11.2019 - 01.2021
- November 2019-January 2021 Construction Installs, operates, troubleshoots, and maintains overhead and underground fiber optic cables of the communication distribution and service system in both advanced inactive conditions; including but not limited to the installation and removal of fiber optic cable, setting of conduit, pedestals, and hand-holes; pulling, splicing, and terminating of fiber optic cable; and associated turf and surface restoration. Reports material, labor, field mapping and property changes, terminations, equipment, and system documentation as related to daily work performed in a complete and timely manner. Follows up with customers to make sure services are operating to their satisfaction following changes or troubles. Handle complaints and answer questions from customers.
Engineer
United States Navy
11.2018 - 10.2019
- Plan and service cost-effective ship design and construction. Oversee the naval fleet's maintenance and repair. Develop and maintain weapon systems. Improve and modernize ship and submarine capabilities. Oversee the installation of weapons and electronics. Test ship systems and manage technician teams.
Frontline Supervisor
BJs Wholesale Club
04.2017 - 11.2018
- Focuses on the key areas of membership performance, frontline service, VOM and club promotions. Develops effective and productive teams in the Member Services, Front Line, Membership Ambassadors, training, managing, performance management and assessments; providing frequent feedback, motivation, coaching and discipline when required. Ensures the right people and processes are consistently in place. Maintains clear knowledge and understanding of club policies and procedures across Member Services, Frontline, FDAP, Parking lot and Sanitation. Maintenance of overall club including parking lot and the corresponding policies/procedures. Executes company programs, associated with each area of responsibility, to plan/expectations. Evaluates direct reports on individual results, leveraging reporting tools to assess strengths and opportunities to prioritize and address growth opportunities.
Education
High school diploma - undefined
Edison High School
06.2018
Skills
- Construction
- Mentoring
- Budgeting Skills
- Team Management
- Coordination Skills
- Telecommunications
- Infrastructure Management
- Heavy Equipment
- Team Working
- Maintenance
- Communication Skills
- Hard Work and Dedication
- Performance Management
- Optical Fiber Cabling
- Software Documentation
- Ship Design
- Electrical Wirings
- Splicing
- Analytical Thinking
- Problem Solving
- Self Motivation
- Team player
Languages
English
Full Professional
Timeline
Collections Representative
Velera
09.2025 - Current
Construction Foreman
Parker Communications
08.2024 - Current
Construction Foreman
ADB Companies
05.2024 - 08.2024
Foreman Construction
Fyberkon
03.2023 - 05.2024
Foreman
Motive Infrastructure Solutions
08.2021 - 03.2023
Utilikon
11.2019 - 01.2021
Engineer
United States Navy
11.2018 - 10.2019
Frontline Supervisor
BJs Wholesale Club
04.2017 - 11.2018
High school diploma - undefined
Edison High School