Belinda Mccain

• Negotiated to collect balance in full.
• Processed payments and contracts on accounts.
• Counseled debtors on payment options and arranged installment agreements.
• Resolved challenging situations with friendly but firm strategies.
• Reviewed collection reports to determine status of collections and amounts of outstanding balances.
• Used probing techniques to determine debtors' reasons for delinquency.
• Handle outbound and inbound calls daily with goal of collecting owed debt.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Document vital signs ( BP, Pulse, Weight, Height, Respirations, Temperature) and health history for patients in office
• Call patients to setup Telehealth appointment for Provider.
• POC Testing ( Urinalysis, Hemoglobin A1c, Strep, Mono, Pregnancy Testing, Influenza, New Chephid Machine that does Flu, Strep and Covid testing in one)
• Prepared and administered medications to alleviate patient symptoms.
• Administer Immunizations
• Venipuncture
• Ear Irrigations
• EKGs
• Set Up for Pap Smears /Pelvic Exams
• When I receive a refill request make sure that patient is actually due for refill, if so queue up refill for provider to sign.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Taught patients about medications, procedures and care plan instructions.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Run Daily Reports for my Role as Care Navigator
• Call patients daily who have been discharged from the ER and as Inpatient. Make sure they are doing ok, they have the medications that they need, referrals that are needed and schedule with our office if follow up is needed.
• I am in charge of the Office Referral Work Queue. Making sure that all of our referrals are sent out to the specialist daily. Follow the referral until we close the loop.
• I do monthly reports on open orders. Make sure our patients are completing labs and any imaging and or testing that has been ordered.
• Monthly Reports for our patients that our on Coumadin. To make sure that the patients are doing their INRs and taking their medications correctly.
• Prior Authorization's on Medications
• Pre-Certification on Referrals

• Documented vital signs and health history for patients in clinic and hospital environments.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Taught patients about medications, procedures and care plan instructions.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Prepared and administered medications to alleviate patient symptoms.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Prepared patients for sutures, small surgical procedures, staple removal, suture removal and dressing changes.
• Oriented and trained new staff on proper procedures and policies.
• Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
• Measured patient spirometry.
• Phlebotomy
• Injections
• Vaccines
• Assisting in Joint Injections
• Scanning
• Running Oarrs Reports
• Ran Daily Reports in Care Navigator Role
• Called patients daily who had been discharged from the ER or in as Inpatients
• Monthly open orders for 7 providers
• Daily Huddles for 7 providers

Back office Clinical Supervisor, Ordering back office supplies, Vitals, Checking Patients in, Assisting with small surgical procedures, Injections, Vaccines, Ear Irrigations, Running Oarrs Reports, Prior Authorizations, Pre-Certification, Nurse Calls, Scheduling appointments.

Assisting the Physicians, Pre-Certifications, Prior Authorizations, Calling in Prescriptions, Answering Nurse Calls, EKGs, Running the lab (Phlebotomy and Injections)

Assisting Physicians, Calling in Prescriptions, Pre-Certifications, Prior Authorizations, Nurse Calls, Assisting with small surgical procedures, Front Office, Scheduling appointments, Checking patients in, Filing, Phlebotomy, Injections, Vaccines, EKGS