Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melva Adams

Customer Service Representative
Grand Prairie,TX

Summary

To obtain a professional position which utilizes years of work experience and education,also providing the opportunity for career advancement and growth.

Overview

26
26
years of professional experience

Work History

Collections Representative

JP Morgan Chase
Grand Prairie, TX
09.2006 - 04.2015
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Handled 200 outbound and inbound calls daily with goal of collecting owed debt.
  • Recorded all information regarding financial status of customers.
  • Resolved challenging situations with friendly but firm strategies.

Relationship Manager

JP Morgan Chase
Irving, TX
09.2006 - 04.2015
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Generated new business and referral clients in partnership with financial advisors and branch team.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Worked with upper management and underwriting departments to facilitate communication and deliver personalized solutions to customers.
  • Handled any conditions sent from underwriting departments.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Checked packages for appropriate documentation.
  • Managed over 50 calls per day for modification status and missing documentation to complete final process

Loss Mitigation Specialist

Chase Home Finance Collections
Irving, TX
09.2006 - 04.2015
  • Handle inbound calls from existing customers regarding delinquent accounts,payment assistance and set firm payment arrangements
  • Respond to payment options and customer service inquiries
  • Handle customer account concerns, set up repayment plans, advise of organizations for possible payment assistance programs, and make suggestions that would assist customer and company.
  • Remained updated with latest information related to mortgage products and services being offered.
  • Managed over 50 calls per day to follow up on current modification status

Education

Associate of Arts -

Tarrant County College District
Fort Worth, TX
05.2017

GED -

San Marcos Job Corps
San Marcos, TX
06.1994

Dental Assistant Certification - General Studies

San Marcos Job Corps
San Marcos, TX
06.1994

Skills

  • Skills and Attributes
  • 10-Key General Office Skills and Self-Starter Dependable
  • Spreadsheet Organizational Skills Team-Player Prompt
  • Light Typing Customer Service Confident Personable
  • Familiar with AS400, FDCPA rules and regulations, Microsoft Office
  • Customer Service and Assistance
  • Call Centers
  • Effective Written and Verbal Communication
  • Customer Relationship Management
  • Account Collections

Timeline

Collections Representative

JP Morgan Chase
09.2006 - 04.2015

Relationship Manager

JP Morgan Chase
09.2006 - 04.2015

Loss Mitigation Specialist

Chase Home Finance Collections
09.2006 - 04.2015

Associate of Arts -

Tarrant County College District

GED -

San Marcos Job Corps

Dental Assistant Certification - General Studies

San Marcos Job Corps

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Melva AdamsCustomer Service Representative