Janae Parks
La Porte,IN
Summary
Results-driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Collections Representative
T-Mobile
04.2020 - Current
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Conducted thorough credit evaluations to minimize risk exposure and contribute to overall portfolio health.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Forged positive relationships with clients, understanding their unique situations while effectively managing outstanding debts.
- Contributed to improved cash flow by consistently meeting or exceeding monthly recovery goals set by management.
- Recorded all information regarding financial status of customers.
- Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
Amazon Delivery Driver
02.2019 - Current
- I drive a company truck for 10 hours a day, delivering 400+ packages lifting up to 70 lbs
- Keeping my truck organized and clean and memorizing the order of deliveries
- Checking my route to ensure it's the best route to save company time
- Helping fellow colleagues who fall behind and need assistance
- Communicate with customers and making sure delivery is correct and no packages are damaged
- Keeping a fast and steady pace to maintain company quota every week.
Data Entry
Albadia real estate
08.2022 - 05.2023
- Documented and entered clients payments into CRM platform
- Communicated with team about open balances with clients
- Collected payments from clients
- Reduced manual input errors by implementing automated data entry systems where possible.
- Boosted organizational efficiency with meticulous record keeping and accurate data entry.
- Performed data entry, electronic data collection and tracing to support [Type] research.
- Performed data entry with speed and accuracy.
- Demonstrated proficiency in data entry, contract modification and billing.
- Expedited invoice processing with efficient data entry techniques, reducing payment delays significantly.
- Conducted audits of existing data entry processes.
- Managed patient records meticulously, ensuring accuracy and confidentiality during data entry processes.
- Completed time-sensitive data entry requests.
Education
Associate of Applied Science - Cyber security
Ivy Tech Community College
South Bend, IN06.2024
High school or equivalent -
Memorial High School
Elkhart, IN06.2019
Skills
- POS
- Server
- Customer Service
- Organizational Skills
- Microsoft Office (3 years)
- Administrative Skills (Less than 1 year)
- Phone Etiquette (4 years)
- Computer Skills (5 years)
- Clerical Experience
- Typing
- Front Desk
- Word Processing
- Cash Handling
- Office Administration
- Microsoft Outlook
- Data Entry
- Microsoft Excel
- Customer support
- Marketing
- Social media marketing
- Social media management (7 years)
- Merchandising
- Writing skills
- Time management (10 years)
- Decision making (10 years)
- Analysis skills (7 years)
- Adaptability (10 years)
- Empathy effective communication (10 years)
- Search Engine Optimization (SEO)
- Email Marketing
- Google Analytics
- Proofreading
- Quality Inspector
- Quality Control
- Inspection
- Quality Assurance
- CRM software (4 years)
- Analytics
- B2B sales (2 years)
- SaaS (1 year)
- Driving (7 years)
- Van driver (Less than 1 year)
- Reliability
- IT
- Windows
- Software troubleshooting
- Customer service
- Quality control
- Analysis skills
- Driving
- Multitasking (4 years)
- Call center (1 year)
- AI
- Team Player
- Goal-Oriented
- Team Collaboration
- Mathematics skills
- Recording data
- Financial Counseling
- Debt Negotiation
- Skip Tracing
- Assertiveness
- Relationship Building
- Active listening abilities
- Call center experience
- Outbound Calling
- Collections
- Account Review
- Payment posting
- Clear Communication
- Payment Scheduling
- Microsoft Office
- Accurate payment posting
Certification
- IAT
- HDI Certification
Personal Information
Relocation: Anywhere
Timeline
Data Entry
Albadia real estate
08.2022 - 05.2023
Collections Representative
T-Mobile
04.2020 - Current
Amazon Delivery Driver
02.2019 - Current
Associate of Applied Science - Cyber security
Ivy Tech Community College
High school or equivalent -
Memorial High School