Annica Johnson
Georgetown
Summary
Highly motivated professional with the ability to build productive relationships with customers and vendors as well as coworkers. Strong analytical and problem solving skills, with the ability to make well thought out decisions. Effective at multitasking; excellent written, verbal communication skills both English and Spanish.
Overview
9
9
years of professional experience
Work History
Collections Representative
Velera
Remote
09.2025 - Current
- Managed high-volume collections accounts, ensuring timely payments and minimizing delinquency rates.
- Resolved customer inquiries and disputes, fostering positive relationships to encourage prompt payment.
- Developed and implemented strategies to improve collection processes, enhancing overall efficiency and effectiveness.
- Trained and mentored junior representatives on best practices in collections techniques and customer service.
- Conducted regular follow-ups with customers, maintaining consistent engagement to facilitate timely debt resolution.
- Processed payments and contracts on accounts.
- Handled outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing resources to locate debtors and updated information in company system.
- Negotiated to collect balance in full.
Construction Foreman
Parker Communications
08.2024 - Current
Construction Foreman
ADB Companies
05.2024 - 08.2024
- Planned, organized, and participated in construction projects to ensure timely completion and adherence to specifications.
- Help manage costs to keep projects within budget.
- Predict resources needed to complete projects.
- Issued technical site visit progress updates.
- Train and mentor workers and laborers depending on the size of the project.
- Led teams across multiple trades to coordinate efforts and achieve project milestones.
- Managed equipment and materials on site.
Foreman Construction
Fyberkon
03.2023 - 05.2024
- Plan, organize, and participate in construction projects.
- Managed project costs to ensure adherence to budget.
- Predict resources needed to complete projects.
- Issued technical site visit progress updates.
- Trained and mentored workers and laborers based on project size and needs.
- Lead Teams across multiple different trades. Managed equipment and materials on site.
Foreman
Motive Infrastructure Solutions
08.2021 - 03.2023
- Maintained, repaired, and installed wireline telecommunication infrastructure to ensure reliable service.
- Traveling to different job sites (company vehicle provided). Maintaining, repairing, and installing wireline telecommunication infrastructure.
- Collaborated effectively with team members to achieve project goals. with a team and has a positive, constructive attitude.
- Demonstrated eagerness to learn new tasks in various settings. to learning new tasks and working outside of your knowledge comfort zone.
- Ability to lift 40 pounds and operate heavy equipment.
- Supervised daily operations to ensure compliance with safety protocols and project timelines.
- Coordinated workforce activities to optimize resource allocation and maximize productivity on-site.
- Mentored junior staff in best practices for equipment handling and operational efficiency.
Construction Foreman
Utilikon
11.2019 - 01.2021
- Construction Installs, operates, troubleshoots, and maintains overhead and underground fiber optic cables of the communication distribution and service system in both advanced inactive conditions; including but not limited to the installation and removal of fiber optic cable, setting of conduit, pedestals, and hand-holes; pulling, splicing, and terminating of fiber optic cable; and associated turf and surface restoration.
- Reports material, labor, field mapping and property changes, terminations, equipment, and system documentation as related to daily work performed in a complete and timely manner.
- Follows up with customers to make sure services are operating to their satisfaction following changes or troubles.
- Handle complaints and answer questions from customers.
Engineer
United States Navy
11.2018 - 10.2019
- Planned and serviced cost-effective ship design and construction to meet operational requirements.
- Oversee the naval fleet's maintenance and repair.
- Developed and maintained weapon systems to enhance naval fleet capabilities.
- Improve and modernize ship and submarine capabilities.
- Oversee the installation of weapons and electronics.
- Tested ship systems and managed technician teams to ensure optimal performance and readiness.
Frontline Supervisor
BJs Wholesale Club
04.2017 - 11.2018
- Focuses on the key areas of membership performance, frontline service, VOM and club promotions.
- Develops effective and productive teams in the Member Services, Front Line, Membership Ambassadors, training, managing, performance management and assessments; providing frequent feedback, motivation, coaching and discipline when required.
- Ensures the right people and processes are consistently in place.
- Maintains clear knowledge and understanding of club policies and procedures across Member Services, Frontline, FDAP, Parking lot and Sanitation.
- Maintenance of overall club including parking lot and the corresponding policies/procedures.
- Executes company programs, associated with each area of responsibility, to plan/expectations.
- Evaluates direct reports on individual results, leveraging reporting tools to assess strengths and opportunities to prioritize and address growth opportunities.
Education
High school diploma -
Edison High School
06-2018
Skills
- Construction
- Mentoring
- Budgeting Skills
- Team Management
- Coordination Skills
- Telecommunications
- Infrastructure Management
- Maintenance
- Communication Skills
- Hard Work and Dedication
- Performance Management
- Optical Fiber Cabling
- Software Documentation
- Ship Design
LANGUAGES
English
Spanish
Timeline
Collections Representative
Velera
09.2025 - Current
Construction Foreman
Parker Communications
08.2024 - Current
Construction Foreman
ADB Companies
05.2024 - 08.2024
Foreman Construction
Fyberkon
03.2023 - 05.2024
Foreman
Motive Infrastructure Solutions
08.2021 - 03.2023
Construction Foreman
Utilikon
11.2019 - 01.2021
Engineer
United States Navy
11.2018 - 10.2019
Frontline Supervisor
BJs Wholesale Club
04.2017 - 11.2018
High school diploma -
Edison High School