Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christine Hughes

North Lima

Summary

Dedicated professional with more than 20 years experience in management and staff training and development. Highly attentive to detail, organized, and dependable. Proven ability to work effectively with people of various ages, cultural backgrounds, and socio-economic statuses. Possess strong communication skills and desire for new challenges.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Director of Talent & Risk Management

YMCA of Youngstown
12.2023 - Current
  • Develop, implement, and evaluate human resource strategies association-wide to support organizational goals while ensuring compliance with laws and regulations.
  • Manage and lead association-wide risk management operations and ensures compliance with all state, local, and YMCA health and safety regulations, including aquatics, child abuse prevention, emergencies, and disciplinary situations.

Senior Aquatic Director

YMCA of Youngstown
09.2017 - 12.2023
  • Successfully managed all aquatic programs and budgets for the Central and Davis Family YMCA's, including supervising daily operations of the two pools at the Central YMCA as well as providing guidance, support, and mentorship for the Aquatic Director and Aquatic Coordinator at the Davis Family YMCA
  • Managed swim lessons, swim team activities, pool rental groups, school swim programs, and lifeguard training programs, ensuring smooth coordination and memorable experiences for more than 5000 youth and their families
  • Developed and implemented the current Aquatic Safety Plan for both facilities, ensuring compliance with YMCA of the USA's Aquatic Guidelines and Membership Standards and mitigating risks in the aquatic areas, and promoting consistent operations, collaboration, and enhancing overall efficiency within the department
  • Implemented a comprehensive process for recruiting, hiring, onboarding, training, and evaluating employees and volunteers for both facilities, increasing shared resources and fostering a sense of teamwork among staff
  • Developed and implemented monthly in-service training and regular safety audits for aquatic staff, and assisted with development of quarterly Team Leader and Departmental in-services to equip all staff with the necessary knowledge and skills for emergency preparedness and delivery of high-quality service
  • Developed and implemented leadership development programs for aquatic staff and volunteers, and also assisted with the delivery of the Leadership Development Program for new Directors and Coordinators within the association, contributing to the development of future leaders and strengthening the internal capacity and effectiveness of the organization
  • Led quarterly Safety Committee meetings for the association, rallying peers to implement effective measures in order to maintain compliance with state, local, YMCA, and Praesidium regulations
  • Served on the Praesidium Accreditation team, evaluating and assessing our child abuse prevention policies and procedures in an effort to safeguard the interests of our members and participants, promote accountability and compliance, and instill public trust
  • Established a partnership with the Youngstown City Park & Rec department to implement the Lifeguard Academy as well as swim lessons for the City's summer day camp, expanding access to aquatic education in the community
  • Served four years as the Vice President of the Northeast Ohio YMCA Swim League, contributing to the development and growth of the swimming community
  • Developed and implemented creative strategies to serve our members and the swimming community during the challenges posed by the COVID-19 pandemic

Aquatic Director

YMCA of Youngstown
01.2004 - 09.2017
  • Successfully managed and supervised daily operations and programs of the Davis Family YMCA's indoor and outdoor aquatic facilities consisting of five swimming pools and a staff team averaging 60-100 employees annually, ensuring a safe and enjoyable environment for patrons and staff
  • Recruited, hired, trained, onboarded, scheduled, evaluated, and provided leadership development opportunities for more than 500 aquatic employees and volunteers, fostering a skilled and motivated workforce and a culture of growth and empowerment within the organization
  • Conducted regular safety trainings and certifications for the entire association as well as aquatic certification training both inside and outside of our association, equipping students with essential skills to effectively handle emergency situations
  • Successfully launched the YMCA's new Swim Lesson program in 2017, serving over 7000 children and adults and resulting in increased satisfaction among program participants
  • Orchestrated a diverse range of special events, enhancing community involvement and elevating the Y's reputation as a premier aquatic establishment
  • Effectively addressed and resolved complaints by utilizing customer service techniques, ensuring high satisfaction levels among patrons and staff

Education

Bachelor of Science Degree - Communications

Walden University
Minneapolis, MN
01.2015

Skills

  • Active Listening
  • Attention to Detail
  • Conflict Resolution
  • Critical Thinking
  • Dependable and Reliable
  • Computer Skills
  • Excellent Communication

Certification

  • SHRM-CP
  • Praesidium Guardian
  • YMCA Multi-Team/Branch Leader
  • YMCA Swim Lesson Instructor & Trainer
  • YMCA Lifeguard, Instructor & Trainer
  • CPR Pro/First Aid/Oxygen Administration

Timeline

Director of Talent & Risk Management

YMCA of Youngstown
12.2023 - Current

Senior Aquatic Director

YMCA of Youngstown
09.2017 - 12.2023

Aquatic Director

YMCA of Youngstown
01.2004 - 09.2017

Bachelor of Science Degree - Communications

Walden University

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Christine Hughes