Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Hughes

Longwood,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Business Services Specialist I

Duke Energy
Lake Mary
10.2019 - Current
  • Cultivated strong client relationships, consistently exceeding service standards.
  • Maintained comprehensive knowledge of products and services to enhance client interactions.
  • Communicated effectively with engineers to ensure seamless collaboration on projects.
  • Utilized call management and de-escalation techniques to resolve client issues efficiently.
  • Scheduled appointments to optimize team productivity and client satisfaction.

Sales and Customer Service Representative

Trugreen
Orlando
04.2017 - 08.2019
  • Delivered exceptional customer service, fostering strong relationships with new and existing customers.
  • Sold lawn care maintenance plans to residential clients, enhancing service offerings.
  • Maintained comprehensive knowledge of TruGreen products and services to support customer needs.
  • Upsold additional products and services, contributing to revenue growth.
  • Built sustainable relationships with customers through open communication.
  • Processed orders, forms, applications, and requests.
  • Assisted customers with navigating website for product selection purposes.

Customer Service Team Lead

Sears Home Services
Lake Mary
02.2014 - 03.2017
  • Resolved customer inquiries and maintained accurate account records.
  • Monitored team performance metrics to identify areas for improvement.
  • Delegated work to staff, setting priorities and goals.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Conducted regular performance reviews for each member of the team to monitor progress and provide feedback.
  • Identified issues and delivered tailored solutions to enhance satisfaction.
  • Assisted with de-escalating calls to ensure positive customer experiences.

Education

GED -

Seminole State College
Sanford, FL
05.2012

Skills

  • Customer service and support
  • Scheduling and coordination
  • Attention to detail
  • Problem-solving and conflict resolution
  • Account management
  • Time management and multitasking
  • Call management
  • Client relationship management
  • Time management

Timeline

Business Services Specialist I

Duke Energy
10.2019 - Current

Sales and Customer Service Representative

Trugreen
04.2017 - 08.2019

Customer Service Team Lead

Sears Home Services
02.2014 - 03.2017

GED -

Seminole State College

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