Christine Jackson
Memphis,TN
Summary
Dynamic Store Manager with a proven track record at Citi Trends and Madrag, specializing in elevating customer satisfaction and streamlining operations. Expert in inventory and cash management, with a knack for fostering team leadership and customer service excellence. Achieved significant improvements in staff training, leading to enhanced store performance and customer relations.
Overview
3
3
years of professional experience
Work History
Store Manager
Citi Trends
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Store Manager
Madrag
10.2021 - 03.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
High School Diploma -
Fairley High School
Memphis, TN05-2001
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Team leadership
- Training and mentoring
- Friendly and positive
- Inventory management
- Outstanding communication skills
- Cash management
- POS systems
- Shift scheduling
Timeline
Store Manager
Citi Trends
04.2024 - Current
Store Manager
Madrag
10.2021 - 03.2024
High School Diploma -
Fairley High School
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